Customer Service Sales
Resume:
* #** ******* **. **** - A Talanay Batasan Hills Q.C.
(02) 428-7196
To secure a position in an organization where I can be trained to further
expand my knowledge and competence, which can achieve professional growth
that will also benefit the establishment.
3 Summary of Skills:
o Basic Troubleshooting in Computer Hardware
o Technical troubleshooting on internet connection and basic
modem/router support
o Good communication skills
o Average typing skills
o Effective Customer Service
o Knowledge in Microsoft Office
o Leadership
4 Personal Information:
Age :30
Birth date :November 29 1981
Place of birth :Quezon City
Nationality :Filipino
Gender :Male
Status :Married
Name of Father :Leo Pablo Gonzales
Name of Mother :Virginia Gonzales
Name of Spouse :Ma. Christina Gonzales
6
7 Work Experience:
Present Employment:
Teletech Customer Care Management Phils., Inc
Level 1 & 2 Robinsons Place
Novaliches Quezon City
Technical Support
o Provide Troubleshooting assistance through phone
o Provide information regarding account status
o Provide assistance in physical DSL connection
o Provide troubleshooting assistance for wireless connectivity
o Basic troubleshooting for computer NIC driver installation and
reconnection
o Contact central office for further troubleshooting and
assistance such as port reset/bouncing
o Maintain and improve monthly metrics/scorecards for efficient
customer service
o Maintain quality steps provided by team leads
o More to discuss...
May 2007 - January 2010
Convergys Philippines.
Ayala TechnoHub
Commonwealth Quezon City
Assistant III Workforce Management
o Provide assistance and helpful tips to agents for effective
customer satisfaction
o Evaluate and Monitor team and each agents/employees scorecards
specifically daily attendance and real time call activity
o Mentor/Coach employees on areas of improvement and areas of
strength
o Provide learning presentation and calibration for the team
o Provide daily call forecast and client information updates on
database for quality calibration
o Review and assist operations on daily call patterns and forecast
for real time agent productivity.
o Floor support and assure quality steps are followed from tools
provided
o Communicate and Report daily team performance through meeting,
emails and conference calls
o Upload and collate reports directly to managers folder
o Directly coordinate with the higher management team for team
task and setting of goals
o More to discuss
December 2005 - April 2007
Etelecare Global Solutions, INC.
PBCOM AYALA MAKATI
Technical Support Representative - 2
o Provide firewall troubleshooting steps for customers through
phone
o Provide troubleshooting steps music-ware programs.
o Assist customers on VOIP concerns.
o Assist customers on troubleshooting Internet Connections
1 July 2004 - December 2005
Central CATV (Skycable)
ORTIGAS
SDU Sales Agent
o Provide product information for prospective clients
o Arrange appointments for subscription installations for clients
o Relay coded sales to central office station for sales process
o Attain and reach monthly sales quota
Educational Background:
2008-2010 Computer Science Technology
Infotech Institute of Arts and Sciences
2000. Computer Science Technology
Ellite International Philippine School in
Riyadh K.S.A.
1994-1998 High School Education
International Philippine School in Riyadh
K.S.A.
Reference:
Ms. Maria Adolfo Store Owner
Batasan Hills, Quezon City
Tel no. 093********/02-4685455
Mr. Reinier Bicomong Technical Support Representative
Teletech, Quezon City
Tel no. 091********
Mr. Aldin Danio Production Staff
GNT AutoGlass Banawe, Quezon City
Tel no. 092********
Contact this candidate