Customer Service Engineer

JEFFREY WOODSIDE

** ***** *****, *’Fallon, MO ***66 H: 314-***-**** M: 315-***-**** *******.********@*****.***

SUMMARY OF SKILLS

• Microsoft Word, Excel, PowerPoint Excellent communication skills

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• Creative and artistic Dependable

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• Quick learner Strong organizational skills

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• Excellent time management Self motivated

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• Exceptional interpersonal skills Focused and driven

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PROFESSIONAL EXPERIENCE

03/2011 to Current Audio Engineer/Graphic Designer

Freelance

• Recorded and produced solo and ensemble albums.

• Negotiated prices, terms of sales and project agreements.

• Maintained friendly and professional customer interactions.

01/2011 to Current Varsity Assistant Coach

Fort Zumwalt Lacrosse Club - O’Fallon, MO

• Communicated effectively with parents and board members.

• Motivated and encouraged student athletes to reach their potential during

practices and games.

• Fostered a culture of good sportsmanship, cooperation and responsibility.

09/2011 to 02/2013 Broadband Technician

Charter - Saint Peters, MO

• Carefully explained all aspects of running the cable system to customers.

• Explained company offerings to promote products and services to clients.

• Installed cable TV systems, high speed Internet and phone in residences.

09/2010 to 03/2011 Intern/Audio Engineer

12 Bar Sound Studios - Maryland Heights, MO

• Recorded and produced solo and ensemble albums.

• Developed rapport with the customer base by handling difficult issues with

professionalism.

• Educated customers on product and service offerings.

10/2003 to 05/2008 Customer Service/Logistics Associate

Gap Inc./Old Navy - Syracuse, NY

• Recommended and helped customers select merchandise based on their

needs.

• Excelled in exceeding daily credit card application goals.

• Worked as a team member performing cashier duties, product assistance and

cleaning.

EDUCATION

2010 Bachelor of Science: Music Business

Full Sail University - Winter Park, FL

• 3.83 GPA

• Valedictorian

• Perfect Attendance

2008 Associate of Science: Business Administration

Onondaga Community College - Syracuse, NY

• 3.5 GPA

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