Manager Assistant

Heather Anna Critchett

**** ******* *** ***** ( Las Vegas NV 89139 ( Cell (704) 608-

2747

Professional Experience

**/****-*/**** **** Ridge Wellness on Wheels (sub-department for Park

Ridge Wellness) Fletcher, North Carolina

Assistant

Assist, perform and council on Wellness Bus

screenings: EKG, Blood Pressure, PSA blood draw,

Cholesterol, Body Composition and Vision. Compile two

week and quarterly statistics. Enter and maintain

demographics data base for all patients. 90 day

follow ups with at risk patients. Mail result letters

to patients within 5 days of screening.

02/2010-7/2013 Park Ridge Wellness Fletcher, North Carolina

Office Coordinator and Fitness Instructor

Maintained customer satisfaction. Processed monthly

reports for department performance. Organized,

updated and maintained over 1200 employee charts.

Multi-tasked general office duties such as answering

multiple telephone lines, completing employee charts,

maintaining employee compliance database. Preformed

monthly inventory and maintained office and medical

supplies. Assessed new hires in pre-hire health

screening and documented medical histories. Followed

infection control procedures. Collected blood for lab

testing. Preformed Drug Screenings and send specimens

for laboratory testing. Assisted with Wellness

Assessments off-site and on-site. Responsible for

scanning charts into Image Now and linking the

documents in Sunport. Organized and taught various

fitness classes. Computer Programs: Sunport, Image

Now, AS400, Excel, Word and Outlook.

01/2009-02/2010 Park Ridge Health Laboratory Fletcher, North

Carolina

02/2013-7/2013 Phlebotomist

Collected blood for lab testing for outpatients and

inpatients. Multi-tasked general office duties such

as answering multiple telephone lines, received

specimens into the lab from hospital units and

medical offices. Ordered all Park Ridge Laboratory

test for PRMA offices. Trained new staff on front

office duties and ordering. Greeted outpatients at

front office and maintained customer satisfaction

from start of visit to end of visit in lab.

11/2006-01/2009 Pier 1 Imports Hendersonville North Carolina

Sales Associate

Maintained customer satisfaction. Unloaded stock from

truck and boxes. Restocked shelves in store. Floor

moves and displays. Maintained product knowledge of

new and old merchandise. Store cleanliness and

organization. Store transactions. Open and close of

store floor.

03/2008-05/2008 The Crate Hendersonville North Carolina

Assistant Manager

Responsible for opening and closing the store.

Floor/Merchandise moves and displays. Handled store

transactions. Opening and closing paperwork. Daily

store deposits. Customer satisfaction. Restock of

merchandise.

08/2005-01/2006 Razzoos Cajun Restaurant Concord North Carolina

Waitress/Office Assistant

Wait up to 6 tables at a time. Maintain customer

satisfaction. Open and closing duties of restaurant.

Cleanliness of wait stations. Stock wait stations.

Office Duties: Filing paperwork. Return calls.

Organization of office.

03/2004-08/2005 Bear Rock Caf Charlotte North Carolina

Assistant Manager

Responsible for 15-20 employees. Organized weekly

staff schedule. Restaurant daily deposit. Daily

Corporate paperwork. Daily inventory. Night prep for

following day. Open and closing of restaurant.

Restaurant cleanliness and organization. Maintained

flow of restaurant and customer satisfaction. Hired

and trained new employees.

Education

Isothermal Community College Columbus North Carolina

Certified Phlebotomist- National Healthcare

Association

CPR/AED certified- American Heart Association

Case Street Academy Columbus North Carolina

High School Diploma

References upon Request

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