Sales Technical Support

Alicia M. Curtis

******.*.******@*****.*** ~ 504-***-****

Professional Experience

September 2011 - Present Kitchen/Bath/Closet Specialist

Singer Kitchens, New Orleans, LA

Meet with customers pre-renovation to determine needs, scope and budget

Use CAD software to layout cabinets, fixtures and accessories according to

clients' requirements

Coordinate/manage installation of closets, cabinets, countertops, tile, and

glass enclosures with various contractors and fabricators

Create orders, generate purchase orders, and perform collections for labor

and materials purchased

Greet customers, communicate with customers and contractors via phone and

email, keep appointment calendar

Increased sales volume of store by more than 25%

March 2008 - August 2011 Technical Writer VIDAR

Systems Corporation, Herndon, VA

Updated hardware and software user manuals and website content remotely on

a contractual basis while living in New Orleans.

March 2002 - December 2007 Senior Product Specialist

VIDAR Systems Corporation, Herndon, VA

Provided technical support and training to global medical imaging partners

including GE, Fuji, Kodak, Agfa and Siemens

Developed SQL database reports for repair and problem trend analysis,

resulting in quality improvements in manufacturing and repair

Developed website content: technical bulletins and white papers,

hardware/software installation guides

Software project management of three in-house applications, incl. hardware

and software validation testing

Took overflow projects from Global Support Mgr, such as overseeing

technical staff meetings and report problem trends to Operations

Off-site training of medical imaging partners sales and technical staff,

attend trade shows as adjunct to sales team

Performed most aspects of job remotely

February 2000 - April 2002 Product Specialist

VIDAR Systems Corporation, Herndon, VA

Provided first line technical support and troubleshooting for medical

imaging devices (x-ray scanners) and third-party medical imaging

applications

Tested and documented installation and use of many different third-party

medical imaging applications, resulting in ease of use for end users and

lower call volume for help desk

Tested and documented hardware setup and device driver installation for all

VIDAR medical imaging products, resulting in ease of use for end users and

lower call volume for help desk

Co-managed development and validation testing for two in-house software

projects

Off-site training, training of technical support staff, attend trade shows

as adjunct to sales team

From May 2001 onward, performed most aspects of job remotely

May 1999 - January 2000 Technical Analyst

Freelance Technologies, Inc., Leesburg, VA

Performed systems integrations and upgrades, including configuring

WindowsNT Server and Windows 98/NT Workstation, installing desktop

applications, configuring TCP/IP, creating and maintaining user accounts

Provide onsite and remote hardware and software technical support

Performed enterprise Goldmine contact management software integrations and

end user training

Developed custom SQL Crystal Reports for dBase, Access and FoxPro

databases; developed custom reports for the US Dept. of Justice, resulting

in access to data that had not been previously available to employees

March 1996 - April 1999 Coordinator, Technical Support Nat'l

Institute for Automotive Service Excellence, Leesburg, VA

Developed technical documents for national testing and certification

program for professional automotive technicians

Coordinated remote meetings, including meals, travel and accommodations

Maintained database of thousands of certified technicians and ran reports

as needed

Took overflow projects from Sr. VP, including managing a national high

school testing program, which involved establishing test dates and sites

with administrators, and ensuring each location received proper support and

test materials

Education

Attended Loyola University, 3.8 GPA

Attended Northern VA Comm. College, 3.6 GPA

Attended George Washington University, 4.0 GPA - Client/Server

Technology Certificate

Awards

Company Culture Awards: Personal Growth Through Responsibility, Teamwork

and Coaching, and Following Through On A Critical Matter, Contribution

Through Involvement

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