Customer Service Management

K arla Davison

*** * **** ****** •Apt. **•Denver, CO 80203

Cell: 720-***-****•Email: ******@*****.***

Qualifications Profile

Highly motivated, solutions-focused professional offering versatile office management skills

within all facets of reception, administration, and customer service. Strong planner with

resource-management skills that adapts well to change. Able to work independently, or in team

environment, and exceeds expectations.

• Exceptional interpersonal and communication skills with proficiency and confidence in

promoting business/client relations.

• Ability to manage multiple tasks and meet tight deadlines without compromising quality.

• Outstanding organizational skills that exceed company goals and objectives.

• Competent with computers and numerous software applications.

• Professional demeanor with excellent phone etiquette, personable office presence, and reliability.

Professional Experience

FRONTIER AIRLINES 2000-Present

Customer Service

Fully accountable in providing the highest level of professionalism when greeting and assisting

guests; handle internal phone inquiries; and manage flight operations to ensure a timely

departure. Maintain current knowledge of company policies, procedures, and confidential

information. Coordinate gate duties, ensuring procedures are maintained and deadlines met.

Prepare meticulous records of flight arrivals/departures.

TRANS WORLD AIRLINES 1997-2000

Customer Service Supervisor

Addressed and resolved customer issues; oversaw and provided employee support; and

coordinated employee staffing needs. Liaised with dispatch successfully maintaining an efficient

operation.

TRANS WORLD AIRLINES 1995-1997

Customer Service

Accountable for professional representation as first point of contact with guests. Oversaw

loading procedures while maintaining organized and concise records of flight operations.

Managed gate procedures and coordinated with ticket counter and dispatch to provide efficient

flight departures.

Educational Background

American Institute of Business Des Moines, IA.

Business Administration-Associates Degree

Held Deans list honors

Technologies

MS Word MS Excel MS Outlook PowerPoint

Contact this candidate