Customer Service Quality Control

Asma Shaikh

*** ****** **** ****, ****** MA ***** ********@*******.*** 781-***-****

Objective:

Looking for a challenging position in laboratory/research in order to advance my career and enhance my

skill set and knowledge in healthcare/ the biopharmaceutical industry. I am a highly motivated and a

dedicated recent graduate with both professional and academic experience.

Education:

Suffolk University 2011

Bachelors in Biology (General)

Weston High School 2007

High School Diploma

Work Experience:

Bioassay Services Laboratory Technologist October 2011- Present

Charles River Laboratories Wilmington, MA

Well informed in ELISA, IFA Slides, Cell Culture, Western Blot and MFIA Assays

Perform ELISA reagent testing, customizing associated computer reports, submitting for

approval and filing data

Maintain proficiency and accuracy in SOP’s and make developments to optimize all procedures

Identify problems with instrumentation, methodology, supplies, or results and taking corrective

action

Share responsibility for maintaining appropriate levels of ELISA and IFA reagents

Prepare and perform quality control of Diagnostic, ELISA and IFA reagents

IFA Slide Production and quality control

Poultry Tracking- production of poultry controls for internal and external customers

Antigen Production for ELISA, MFIA and IFA Slides

Infectious Viral Seed Production

EKG Student Intern Summer 2010

Tufts Medical Center Boston, MA

Arranged daily print outs of EKG requests

Performed EKG exam on patients after surgery or other critical conditions

Observed heart specialist and assisted with stress test

Filled out proper paper work for patients, restocked supplies and attended to others in the

department for assistance

Monitored heart functionality

Evaluated results of stress tests and EKG’s

Student Clerical Assistant May 2009- April 2010

Brigham and Women’s Hospital Boston, MA

Worked alongside Surgeon’s assistant and prepped patient charts for surgery and clinic the

following week

Input radiology orders for x-rays corresponding to patient appointments in clinic

Directed incoming phone calls assisted patients with insurance or medical related questions to

the best of my knowledge

Sales Associate May 2007- August 2009

Gap Inc Natick, MA

Provided excellent customer service, greeted customers and helped them with any questions

they may have

Operated the register, persuasively increased the units per transaction

Arranged visual displays, worked with visual manager on seasonal mannequins and visuals of

store

Conducted inventory, restocked shelves, replenished and re-ticketed merchandise punctual

Student Intern Summer 2007

Metro-West Hospital Natick, MA

Created medical charts and reorganized patient rooms and medical supplies

Observed surgery being performed periodically

Called upon patients in from the waiting room and did patient registration and check ins

Shadowed a doctor in the emergency room and learned proper protocol in an ER

Skills & Volunteer Work:

Volunteer Work:

MSA National Conference, Greater Boston Food Bank, Bowdin Street Soup Kitchen & the

Salvation Army

Skills:

Well Informed in lab procedures in ELISA, IFA and Western blot, MFIA and Cell Culture

Knowledgeable in Medical/ Laboratory Terminology, Highly Proficient in MS Excel/

Word/PowerPoint and Adobe Photoshop

Excellent Communication, Organizational & Interpersonal Skills, reliable & efficient

Languages:

English, Gujarati & Hindi

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