Customer Service Data Entry

RAVEN JACKSON

**** * **** **** *** Dr. Arlington. Va. 22204

703-***-**** *****************@*****.***

SKILLS

Operating Systems: Windows 7; MS 98, 2000; MS Windows Vista, XP; MS Windows Server 2003

Software Applications: MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Norton Ghost; installing

drivers; Share point; Salesforce

Hardware: HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and

repairs; hardware installations and swaps; general networking experience (running cables, troubleshooting connections, activating

ports)

Others: Clerical skills; data entry; customer service support (both on the phone and in person); leadership experience

WORK EXPERIENCE

Navy Federal Credit Union

Federal Wire Agent February2013-June 2013

Check incoming wire request of members sent from various branches for completeness

Enter the appropriate data into the internal wire transfer system very timely and with much accuracy

Be sensitive with the members personal information

Be up to date on different frauds that can go on throughout the wire process

Be available and flexible to accommodate the members needs

SecureNet

Data Entry Specialist August 2012- December 2012

Audit 75+ contracts per week

Check for mistakes on contracts and make the appropriate corrections

Create new applications for merchants in the internal database

Reach out to merchants if they are missing the minimum criteria for a new application.

Handle sensitive information such as credit card, routing, and account numbers

Deltek

Associate Operations Specialist-Intern February 2012-July 2012

Copies 100+ contracts into the network from a portal in SharePoint into the main shared network drive monthly.

Assist in the monthly pricing analysis using the electronic tool Sales force

Subscribe 25+ trials for prospective customers daily

Assist in a credit card analysis by tracking and reporting customers billing statements who pay with credit cards

Put 100+ customers on temporary hold who have outstanding balances on their accounts

EDUCATION & TRAINING

Northern Virginia Community College

Associate degree in Business Administration Expected Graduation: May 2014

Year Up National Capital Region, a Partner of Northern Virginia Community College Graduation: July 2012

Enrolled in a one-year career development institute, through which students can earn a six-month corporate or

government internship and college credit following six months of rigorous technical and professional training

Mastered coursework in desktop support, IT helpdesk, computer networking, business writing, professional

skills, personal finance, and customer service

Earned Cisco IT Essentials certificate via Year Up, a Cisco Networking Academy; coursework included

advanced networking, repair, and troubleshooting skills as well as critical thinking skills

LEADERSHIP & VOLUNTEER EXPERIENCE

Thurmond Dance Production

Assistant Dance Instructor September 2006- July 2010

Assisted children with the familiarity of a variety of dance techniques and forms

Facilitated events and parties and events for different holidays and occasions

Styled many of the children in various costumes for their appropriate dance selection.

Became an ambassador of the studio, to help promote and bring in more interested applicants.

Assisted parents in answers to the many questions about anything dealing with the dance program.

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