Customer Service Analyst

JOSEPH KENDALL

** ** ****** *** ***** Park, NY **417 Phone: 347-***-**** ************@*****.***

SENIOR MIDDLE OFFICE OPERATIONS ANALYST

Senior Middle Office Operations Analyst with 14+ years of experience in both global and domestic

markets within Investment Banking environments. Skilled in collaborating with team members in the

front and back office to rectify operating problems. Keen ability to develop long term client

relationships in support of organizational goals.

Technical Skills: MS Excel, MS Word, Royal Blue Fidessa, Bloomberg Market Data, Omgeo

Suites, DTC, Beta Back Office systems.

AREAS OF EXPERTISE

Customer Service Strategic Planning/Analysis Investment Banking

Client Relationships Profit & Loss Reporting Settlements/Allocations

Global Equities Reconciliations Contract Management

Portfolio Management Cash Equity Training International Trading

PROFESSIONAL EXPERIENCE

SOCIETE GENERALE – New York, NY 1997 2011

Senior Middle Office Operations Analyst

Provided operational support for high volume financial institutions as a part of a 4 member

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team.

Maintained the global equities trading desk covering Institutional portfolio and cash equity

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trading.

Allocation of share to various institutional client subaccounts.

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Ensured ordering and billing processing was efficient and maximized profitability.

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Leveraged specialized knowledge to generate business opportunities and increase revenue.

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Examined Know Your Client, Anti Money Laundering and Patriot Act regulations for firm

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clients.

Managed the delivery of electronic client trade confirmations in a timely fashion.

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Assisted on all global ADR conversions with depositories generating $50K per year in

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revenues.

• Met or exceeded all performance goals in time sensitive situations.

International Settlements Specialist

Settlements administrator for international trade settlements with global custodian banks.

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Managed settlements for Asian, European, Latin American, Canadian and United

States trades with a 90% settlement rate.

Evaluated closely with management to identify and resolve complex fail trade issues.

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Daily reconciliation of institutional accounts.

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Oversee the booking process for 15a6 regulation trades.

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Key Accomplishments:

• Promoted from Specialist to Analyst.

• Established and managed the process of settlements with custodian banks.

EDUCATION

Business Administration Coursework, Monroe College, Bronx, NY (1996)

Global Securities Services Coursework, New York Institute of Finance, NY (1999)

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