* ******** ***.

Elad Shapiro Westwood, NJ *****

Phone: (201) – 666 – 0636

Fax: (201) – 791 – 2624

E-mail: ab9oxi@r.postjobfree.com

I am an experienced IT professional responsible for ensuring the up-time, availability,

and enhancements of the company's MDM solution along with one of their inventory

management solutions. In the past I was responsible for the up-time and availability of 3

ERP systems; Oracle e-Business Suite, AS400 PRMS / BOSS, and AS400 BPCS. I also

hold experience in project management performing major deployments focused on

quality, results, and accountability. I lead by example and strive to use my skills to better

the organization as best possible. I look for any opportunity to challenge myself and find

the best solution for each situation looking at the long term affects in every decision.

•PMP certified

•ITIL Foundation v3 certified

•Business Analyst skills, Requirements gathering and definition

•Customer Focused and Customer interfacing at many levels

•Sarbanes Oxley and FDA Audit experience

•Proficient in Microsoft Office and Windows Operating Systems

•Basic knowledge of Pascal, VHDL, and Assembly. Sufficient knowledge of C++.

•Fluently speak Hebrew, English, and basic French.

•ME in Electrical Engineering, December 2012

Stryker, Mahwah, NJ July 2011 – Present

Project Manager – Advanced Business Solutions

• Stabilized a 2000 device Mobile Device Management solution, AirWatch, and

expanded the solution to support the 9000+ devices it currently supports.

• Put together best practice whitepapers and process documentation for application

development, delivery, and support.

• Coordinated and supported Sales meeting of 1200 simultaneous single day device

roll-outs.

• Stabilized and rolled-out a divisional field inventory management solution from

@Hand to 100 plus sales individuals.

• Coordinated deployment and closeout project phases for a PLM solution to 1000

people on a two month international assignment in Ireland.

Stryker Orthopaedics, Mahwah, NJ May 2009 – July 2011

Systems Administrator – Infrastructure

• Support over 3500 user accounts in multiple countries

• Support both Oracle ERP e-Business Suite and AS400 PRMS / BOSS

environments

• Assisted with company initiatives to upgrade and migrate ERP systems; e.g.

BPCS migration to V5R4, Oracle e-Business Suite CU2 patch, IBM Power

System 6 database migration, etc.

• Monitor Concurrent Programs and Workflow for optimal performance

• Migration of code using HP Project and Portfolio Management

• Work with individuals in different parts of the world to execute on the needs of

the business

• Develop, deploy and maintain Service-Now, divisional Incident Management

system across international plants. Work with management to develop and adjust

SLAs, notifications, and Reports.

Stryker Orthopaedics, Mahwah, NJ December 2007 – May 2009

Senior Desktop Support Specialist – Infrastructure

• Support over 3000 workstation across several locations

• Manage project to upgrade company systems; e.g. Windows XP SP2/3, Oracle

ERP 10g Database upgrade, etc.

• Work to consolidate various connectivity solutions by phasing out Nokia

Intellisync Mobile Suite solution in favor of Microsoft Exchange Active Sync.

• Assisted in coming up with controls for non-employee accounts whereby

managers are alerted 2 weeks in advance of account expiration to allow for

security and non-interruption of services to co-exist.

• Developed scripted installs for new software and patches required to support the

business using LANDesk Management Software.

• Assisted with introducing and deploying Symantec End-Point Protection to all

machines across the business allowing to more easily control the spread of a virus

or other type of security breach.

• Develop and maintain Service-Now, divisional Incident Management system.

Work with management to develop and adjust SLAs, notifications, and Reports.

Stryker Orthopaedics, Mahwah, NJ June 2005 – December 2007

Desktop Support Specialist – Infrastructure

• Support over 2900 workstation across several locations

• Manage project to upgrade company systems; e.g. Windows XP, Office 2003,

Internet Explorer 7, etc.

• Work with wireless e-mail technologies to support field user connectivity using

Blackberry Enterprise Services, Nokia Intellisync Mobile Suite, and Exchange

Active Sync.

• Manage user accounts in a Domain environment using Active Directory and

Exchange Tools

• Perform quality testing and deploy applications and patches using LANDesk

Management Software.

• Troubleshoot RSA Secure ID, VPN, and wireless connectivity issues and remove

spy-ware and viruses.

• Participate in multiple Enterprise wide business initiative as a liaison for Desktop

Support Services and the Infrastructure team.

• Wrote formal procedures for provisioning, de-provisioning, and management of

accounts for Orthopaedics.

• Worked with in-sourced Help Desk solution to improve call metrics and first call

resolution by mentoring and improving on documented processes and procedures.

Stryker Orthopaedics, Mahwah, NJ September 2003 – January 2005

Co/Op / Temp – Help Desk and Desktop - Infrastructure

• Supported the relocation of all employee equipment from 3 buildings in Allendale

to Mahwah facility.

• Answered 40-50 calls per day on the Help Desk

• Supported Field Inventory Access Databases

• Manage user accounts in a Domain environment using Active Directory and

Exchange Tools

• Troubleshoot RSA Secure ID, VPN, and wireless connectivity issues and remove

spy-ware and viruses.

Stevens Institute of Technology, Hoboken, NJ Sept. 2007 – Dec. 2012

Masters of Engineering, Electrical Engineering

• Design and Analysis of Network Systems

• Real-Time and Embedded Systems

• Linear Systems Theory

New Jersey Institute of Technology, Newark, NJ Sept. 2000 – May 2005

Bachelor of Science, Computer Engineering

• Analysis and Systems Design

• Systems Simulation

• Digital Design

• Principles of Operating Systems

• Programming Language Concepts

Contact this candidate