Customer Service Manager

Gail O'Hearn

*** ******* **** ****

Mulberry, FL 33860

863-***-**** *********@***.***

Objective

To utilize my experience, excellent organizational skills and outgoing

personality to meet and exceed the expectations of the company and

represent them to the best of my ability.

Education

Mt. Greylock Regional High School, Williamstown Ma.

McCann Tech. North Adams Ma. Dental Assisting

Lee High Tech North. Cape Coral Fl. Certified Nursing Assistant

program

Relevant Experience

1995-Present Staffing Industry, Lakeland and Massachusetts

Due to the nature of the industry, I have held various positions in this

field.

I have listed them below. Main responsibilities included recruiting of

new business and developing retention programs for both clients and

employees. Payroll, and On-Site Management.

June 2013-Present-Alorica

Contract Recruiter

Source, Interview and onboard call center employees for our Tampa II site

for Aloricas 3 customers.

Attend job fairs, track referral bonus's .

*December 2011- December 29,2012 A.J. O'Neal & Associates

Staffing Specialist- covering a LOA

Interview, recruit and manage employees and match them for temporary and

permanent job assignments. Prospect new customers and work hand in hand

with office manager at new/potential customer meetings. Represent

A.J.ONeal at Business In Motion and marketing events.

*April 2011- October 2011 Comcar Industries

Non Driver Recruiter / Temp position

Recruited and hired diesel mechanics across the USA for Comcar's 5

different companies .

Advertised, interviewed and conducted background and employment

verifications. Also hired for corporate positions within the company.

General HR functions and recruited Class A CDL drivers.

Lay off/contract recruiter

*February 2008-October 2010 Westaff, Lakeland, FL

Senior Staffing Consultant

Responsible for daily operations of office to recruit new employees.

High sales focus due to slow

economy. Responsible for a minimum of 25 sales calls per day.

Lay off.

*May 2007-November 2007 Venue Ready, Lakeland, FL

Event Coordinator

Worked as a event coordinator at Nascar events. Scheduled and

budgeted for all clean up

Crews for after races.

Short term contract position, season was over.

*June 2005- May 2007 Chase Staffing Services, Lakeland, FL

Office Manager

Accountable for daily operations of office to include: recruiting,

customer service, payroll and

invoicing, sales analysis and file compliance. Responsible for

coordinating client and employee

events to obtain and retain client and employee relationships.

Company Restructured with Winter Haven and Tampa office, my position

was eliminated.

*2000-2002 and January 2004-July 2005, Manpower, Tampa,

FL/Pittsfield, MA

Staffing Specialist/On Site Supervisor

Successfully recruited and placed employees on assignments. Work

with customers on a daily

basis via phone and on-site visits to promote and establish Manpower

as a preferred vendor.

Worked on-site with customer to supervise 75+ Manpower employees.

Responsibilities included;

scheduling, payroll, invoicing, counseling, interviewing and hiring

and terminating personnel.

Position available with Chase full time,

*April 2002-June 2004, Dental Temps of Lakeland &Tampa Bay

Placement Director-Owner

Exclusive Temporary and Permanent Employment Service for Dental

Professionals.

Went back to work for Manpower full time, as I did not have

insurance.

Contact this candidate