Customer Service Engineer
Resume:
Ellery X. Wheaton
Dallas, TX *****
**********@*****.***
SUMMARY
Technical Support Specialist, TCP/IP, WAN/LAW, SQL Server, System, Analyst,
Circuit Testing, Remote Testing, IT, VPN Management, Network Performance
Management Systems, Customer Support Specialist with Novell, frontline of
support that covers an unlimited support incidents for software insulation
hardware and software diagnosis; troubleshooting issue isolation, the
operating system & most tools & application including remote desktop;
interface-level assistance with server network configuration and
administration. Laptop test & repair Desktop support, R&D Engineer
Patient and effective when working with a wide range of personalities.
ENGINEERING
Well experienced in Helpdesk Support providing internal service and support
solutions, call tracking, problem resolutions and Self-Help capabilities.
Support of computing needs, and primary support areas including the
resolution of questions and problems related to configuration of operating
systems (2000-win7, XP, NT, 98, 95). MS Office 7, 10 and 13
QUALIFICATION
Networking Technology/Computer Repair, TCP/ IP, LAN/WAN SQL Server, VPN
Management, Circuit Testing, Remote Testing, Customer Service/Helpdesk
experience, and training ability, Troubleshooting, Diagnosing, Installation
support over 400 users
Knowledge and System Support Specialist, Database Administrator.
Familiarity with the UNIX OS,
Innovative individual and strongly motivated. Implements Software Engineer
to join in developing the next generation intelligent prototypes and
framework for new products and a very successful time frame, team-oriented
test-driven agile development process and will bring experience designing
and implementing software and hardware solution concepts, strong
communication skills, strong problem solving skills and enjoy working with
people. Experience in a network-engineering environment working with
telecommunications and data networks TCP/IP, LAN/ WAN, SQL Server, System
Analyst, IT Technical Support Specialist, with software, hardware and
printer Hands on experience
Dbspectra
R&D Engineer
July, 2012 - July, 2013
Research and Technological Development, IT analyst/ development of new
products and create new knowledge about scientific and technological topics
for the purpose of uncovering and enabling development of valuable new
products, processes, and services. Under new models, company activities
which are intended to yield nearly immediate profit or immediate
improvements, continually revise their design and range of products. This
is necessary due to continuous technology change and development as well as
other competitor; this puts the customer's needs first, and only produces
goods that are known to sell. Market research is carried out, which
establishes what is needed. If the development is technology driven as a
prototype developer we use a variety of technologies to deliver prototypes
quickly to clients all over the World, R&D/ Design/ Product. Development
position at an industry leading engineering company. Detail-oriented with
outstanding communication and leadership skills and a talent for design.
Aptitude for troubleshooting and multitasking, paDesigned and built
prototypes from newly conceived concepts or suggestion sired with strong
ambition and work ethic that are key factors for success in future career
endeavors. Worked with both Pro/ENGINEER and Solid Works to
So work as an IT analyst. Migrations and desktop support troubleshooting
windows 7, 8 issues Office 2007 2010 and 2013 problems
Create models, assemblies, and drawings, Designed fixtures for tests and
manufacturing. Designed, performed, analyzed engineering tests, Designed
Quality tests including fixtures, components, and procedures for existing
and future products, stress analysis calculations, prototype construction
and testing, and manufacturer research.
Xavier Systems - Richardson, TX
April 2005 - July 2012
Technical Support Specialist/Desktop Support
Technical Support, Desktop support, setup, and resolve Outlook email
issues, phone support & technical assistance for customers/Clients,
Knowledge of TCP/ SQL Server, IT Support Analyst support over 400
users
Diagnoses/troubleshooting, 80% travel, identify computer user problems
and help resolve them. Installs, configures, and monitors local and
wide area networks, hardware, and software. I enter, and processes
information. A computer systems specialist provides customer and
network administration services, such as passwords, electronic mail
accounts, security, and troubleshooting. IT analyst. Migrations and
desktop support troubleshooting windows 7, 8 issues Office 2007 2010
and 2013 problems
Installation and upgrading systems from Microsoft Windows 95 & 98 to
Windows 2000, win7 Office 7, 10 and 13 Windows XP and hardware,
software & network connectivity problems
Andrew Corp. - Dallas, TX
January 1993 - April 2005
Technical Support
. Help Desk Technician Support/Customer Service Support. Admin.
. Technical assistance helping end users with software, hardware and
printer issues, questions and problems. Including remote desktop
assistance with the
. Mac operating system & Novell, frontline of support, TCP/IP, SQL
server
. Responsible for repair and installation of desktops. Support over 400
users
. Upgrading systems from 98, 95, NT to windows
. Operating systems XP & 2000 Support Microsoft Office: Word, Excel,
PowerPoint, and Outlook. Office 7, 10 and 13
. Setup network ID's and reset passwords.
. Provided Internal Service and Solution.
. Successful in identifying and solving computer related problems.
. Troubleshoot, diagnose & install.
. Assisted in the implementation of new programs on PC's.
. Log and ticket all calls, ticket system remedy or heat.
Decibel Pro/Allan Telecom - Dallas, TX May, 1980
- January 1993
Lead/Support Specialist / Test Tune
. System support specialist supporting Microsoft Windows 95, 98, 2000,
XP and NT.
. Support included question and problem resolution related to
configuration of the operating systems. SQL Server
. Test-Tune operations with Network Analyzer.
Optimized process and system for production measurements of S-
parameters.
. Calibrate analyzer to required frequency.
. Install and troubleshoot new software and hardware.
EDUCATION
North Texas Christian Academy - Diploma
Cannon Institute of Higher Learning
CCPC - Cert Computer Professional - Certificate
NTC - Networking Technician. - Certificate
MISCELLANEOUS COURCES TAKEN
. Improving Communication Skills (Seminars for building PC's and
servers)
. Reading Mechanical Drawings and Blueprints
. CPR and Safety Training
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