Customer Service Manager

Yesenia Avalos

**************@*********.***

Cell Phone: 408-***-****

Summary

Purchasing experience in a high-tech fast paced organization. Ability to

work in a high pressured environment with constant changing priorities.

Strong negotiation skills and ability to manage responsibilities with

little or no direction. Self-starter who can motivate team members and

suppliers to improve performance, cost savings and quality. Strengths

include:

Supply Chain Management Oracle

New Product Introduction Office 2011

Cost Savings

Experience

Plantronics Inc.

Project Buyer 2008 - 2013

. Managed Blanket Purchase Agreements, Approved Supplier List (ASL) & ASL

Attributes, Sourcing Assignments, and iSupplier account configuration

changes

. Managed Blanket Purchasing Agreement discrepancies and changes (item

removal or addition, pricing and terms)

. Assigned to work closely with the Supplier Collaboration CVMI/VMI group

. Assessed what parts should be vendor managed to increase inventory turns

and cost savings

. Managed the Cost Index and PPV reports in collaboration with Commodity

Management and Finance

. Gathered quotes in collaboration with the NPD Group to meet company

deadlines

Integrated Manufacturing Group

Buyer/Planner 2006 - 2008

. Facilitated implementation of the production schedule through optimal

timing of purchases of needed material through MRP and production

meetings

. Managed cost savings by qualifying suppliers, on time delivery and

quality of material

. Managed supply chain management procedures including Supplier Control

and assisting QA Manager in auditing suppliers

. Scheduled and assisted production with the planning and inventory

control of multi-level assemblies

. Gathered quotes (material and services) in collaboration with

Engineering NPI projects to meet company deadlines

Sanmina-SCI

Project Buyer 2004 - 2006

. Executed MRP requirements consistently to meet company deadlines

. Procured material for 2 major OEM customers

. Maintained existing supplier relationships to ensure quality of

material, delivery and cost product

. Interfaced extensively with all areas of sales and operations

. Maintained customer focused by resolving all material issues including

MRB, RTV and shortages

Enterprise Rent-A-Car

Assistant Manager 2002 - 2004

. Obtained 25% in new business and managed the accounts

. Maintained high team moral while continually improving branch

productivity

. Handled customer and employee concerns to satisfactory resolution

. Motivated employees to give excellent customer service

Adecco Services (Temporary Assignments)

Buyer 2001 - 2002

. Supported commodity buyers with daily activities

. Processed purchase orders and sales orders on Oracle database

. Communicated information to outside vendors

. Coordinated, scheduled and tracked orders

. Managed data analysis of inventory control to ensure forecast

Education

San Jose State University B.S. in Business Administration May 2001

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