Customer Service Manager
Resume:
Jesus Eric Delgado
Clarksville, TN 37042
931-***-**** (cell)
***********@*****.***
OBJECTIVE
To obtain a position in which I can offer my experience and knowledge in providing information
technology services and high quality customer service to develop my knowledge in a
professional establishment enhancing the production of the business .
OVERVIEW
Active Military with over 6 years of honorable service and tours to include Afghanistan and
Korea. Successfully served as retail manager for 7 plus years practicing the leadership
experience gained in the military and earning a reputation for meeting the most challenging
organizational goals and objectives.
WORK HISTORY
Gamestop, Inc. Oak Grove, Kentucky May 2008 - present
Manager
• Preformed all duties pertaining to opening and closing the store
• Created work schedules and handled any and all schedules changes
• Ordered products and merchandised the store including displays
• Preformed all Human Resources duties including hiring and training new employees
• Handled all customer, employee, and business related complaints ensuring customer
satisfaction, sales, returns and refunds
• Participated in the finances of the store by balancing cash on hand and solving any
imbalances and preforming daily deposits
Austin Peay State University – Clarksville, TN March 2012- May 2012
Internship
• Created plans and carried out routine assignments using industry standard methods
• Utilized SQL database management techniques and application software
• Designed, wrote, tested, debuged, and maintained software applications
• Developed and designed applications using database management principles and methods
• Advised IT staff on software design principles, methods and approaches
• Applied IT policies, standards and guidelines.
• Evaluated and recommended new or alternative approaches to application evelopment
• Applied information security and information assurance policy, principles, and practices.
Department of Veterans Affairs-Nashville, TN February 2010 - June 2010
File Clerk
• Prepared and examined legal documents involving estate administration issues.
• Duplicated sensitive materials, coordinated placement of personnel files
• Performed general maintenance operations of the filing system
• Updated existing records and added new records in federal database
• Destroyed records using federal procedures and policies
MILITARY EXPERIENCE
United State Army – Fort Campbell, KY September 1999 - January 2006
U15S -Crew Chief Sergeant
o Maintained and performed daily and monthly inspections on OH-58D(R).
o Performed and scheduled maintenance to aircraft and vehicles.
o Prepared unit for immediate deployment in support of Operation Enduring
Freedon (OEF);
o Utilized and performed operator maintenance on tools and aircraft ground
support equipment.
o Prepared forms and records related to aircraft maintenance.
o Coordinated office automation and products and computer-assisted investigative
techniques.
o Updated publications and technical manuals for proper operations on aircraft
repair.
Implemented automation procedures for use of updated publications.
o Commanded four personnel in my squad keeping my people well-maintained and
trained.
o Resolved and analyzed soldiers personnel issues by, communicating effectively.
Managed personnel actions up to four soldiers
o Established a high sense of morality within the unit
o Unit Armorer of B-troop in 2 17 cavalry for 2 years
o Serviced weapons and ordered parts for proper function and accounting for the
equipment
o Obtained a top secret security clearance, during my enlistment in the 160th Soar
Aviation regiment
o Attended several schools such as nerve agent school, life saver school, unit
armorer school, and etc.
Awards and Accomplishments - Military
• Medals: Army Commendation, Army achievement, Army good conduct, National
defense, Global war and Terrorism, Korean Defense Service
• Other Awards: Army service Ribbon/ overseas service ribbon
EDUCATION
Austin Peay State University, 2013 – Clarksville, TN
Bachelor’s Degree – Computer and Information Sciences & Bachelor's Degree - Studio Arts
• ELS bilingual Certification –Spanish, English -Austin Peay State University
SKILLS & EDUCATION
• Developed basic web pages for delivery of text and graphic information
• Developed on page markup languages, page design principles, page layout techniques,
markup language syntax, and page styling methods
• Developed and implemented the use of data structures and database methods of file
storage, primitive databases
• Multi-tasked with the web requires design and content management, applications
development and systems administration
• Introduced in many forms web authoring, graphics, database systems and specialized
programming languages.
• Programmed and overview consists of database management program knowledge, .net
programming, SQL server, Java programming, Web programming, and Unix Linux
programming.
• Trained in all fields of works ranging of Painting, drawing, digital, web development
Printmaking, Sculpture, Multimedia, or Installation software
PROGRAM LANGUAGES:
SQL Intermediate
.Net Intermediate
C++ Intermediate
ASP Intermediate
SQL Database Intermediate
Database Management/Marketing Intermediate
Web Design Intermediate
ACHIEVEMENTS
Dean list: 2006- 2009
REFERENCES
As requested
PERSONAL ACCOMPLISHMENTS:
The history of all my achievement and education since the beginning of my career has the
purpose to offer my experience and knowledge, while simultaneously allowing me to continue
my educational pursuits and career goals. The listing of most of my duties, tasks and personal
accomplishment it shows of my willingness to take any and all necessary steps to successfully
accomplish the mission and not only bring credit upon myself, but a great assets to your agency.
Contact this candidate