Human Resources Engineer

Amirah Winstead

NEWARK, NEW JERSEY

MOBILE: 973-***-**** GOOGLE: 862-***-****

EMAIL: ****************@*****.***

Thank you for posting your need for the position of Helpdesk Support

Analyst with Staff It, Information Technology Staffing, in Morristown, NJ

on talentdesk.com. With 20 years of experience related to the field of

computers, I am very versatile but I feel well qualified to fill the

position you listed. I love new challenges and I thoroughly enjoy

interacting with others to make reaching our employment goal the best

experience it can be.

While employed at The Lennard Clinic Inc., I received updated

certification in Microsoft as well as exposure to new data systems from

the government level. In order to help the company secure its goal, I had

to revise priorities and diagnose reoccurring problem triggers. I

understood the responsibility needed for the tasks to run smoothly and

concurrently. I acted fast and did not miss a step when I became the only

MIS support staff, enabling me to assist during the interview of future

staff and be most qualified to be Department Spokesperson. Since then I

have acquired five additional certifications expanding my prior knowledge

of radio frequency and other technical components. Therefore, I am eager

to utilize my skills.

Thank you for considering what I have to offer. May I come in for a brief

interview? I want to learn more about your excellent company and show you

how I can participate in helping you achieve product and financial goals

I welcome the opportunity to work with you.

Amirah Winstead

NEWARK, NEW JERSEY

MOBILE: 973-***-**** GOOGLE: 862-***-****

EMAIL: ****************@*****.***

I am seeking to apply for the position of Helpdesk Support Analyst with

Staff It, Information Technology Staffing, in Morristown, NJ

For the last 20-years my passion has been computers. My experience is

versatile for it covers HW/SW and Networking. I am both friendly and

flexible enough to work within a team, individually, as a trainer or

project leader. I challenge myself by completing projects before deadlines

using time management, and improving performance efficiency through

priority placement.

Professional Background

Data Processing Coordinator, MIS

5/08- 03/10

The Lennard Clinic, Inc., Non-profit

Newark, NJ

Appointed Dept. Spokesperson, Enterprise liaison with software technical

support, supervised installations and scheduled upgrades, administered

repairs/replacements for HW, reduced employee ticket complaints by 60%.

Arranged training courses and handled Active Directory, web conferencing,

R&D, assisted employees remotely, managed security system and database

system for over 900 clients.

Intern Computer Engineer

01/02- 09/02

Systemic Research Inc., Non-profit

Norwood, MA

R&D, HW support, created DVD/CDs, edited publications and procedures.

Delivered founder's requests, Team Spokesperson at NSF convention,

provided innovative ideas of how to close the gap for disadvantaged

students within Junior Achievement

Scholarship Intern Operations Manager

07/99- 04/04

CIT Group Inc., (Fortune 500)

Livingston, NJ

Achieved scholarship and awarded internship, Managed multiple

priorities, installed hardware/software, identified and investigated

problems audited revised business files within deadlines, created fail-

proof files and guidelines to increase turnover of 70%, trained new

employees

Software Specialist, Human Resources

06/97- 09/01

Newark Public Schools, Awarded Future Business Leader

Newark, NJ

Very dedicated that I retained employment from HS through college,

completed high level directives from Asst. Superintendent, start-to-

finish progress, created databases, linked archives using MS Access,

delegated heavy clerical loads, assembled packets to reduce time &

waste, administered teachers certification, processed employee

verifications, edit and designed training manuals for entire school

district.

Areas of Technical Competency/Projects

. Read & develop schematics/ program flowcharts

. Technical writing/ User Manuals

. Fiber Optic Link Components and Grade Design Specifications

. Network Cabling/ Wire Splicing/Terminations

. Transmission Systems/ Fund./ Data Communication

. HP Servers, Cisco Routers

. Win 95 to Windows 7, XP, MS Office 2010

. Nortel, Novell, WatchGuard firewall

. LAN/WAN/WLAN topology

. Web design

. Created program for Keyless entry alarm system

. Configured, installed interfaces, congestion/flow/error control,

routing through internet and ATM networks, TCP/IP standards

. Team Leader designed programs for PLC Ladder Logic group projects

using RSLogix 500/700 series

. Supervised D-ATM project through installation and worked with

government to upload clients to nationwide system

Education Background

Goodwill Works PC-TECH CERTIFICATIONS

April 2012

. Fiber Optic-based System

. Network Cabling, Copper Based Systems,

. Home Entertainment

. Residential Audio Video Systems

Essex County College Health Information

Technology - Engineering April 2012

National Certification

Pending

New Jersey Institute of Technology BS in Electrical and

Computer Engineering Technology May 2005

Wentworth Institute of Technology AAS in Electronic

Engineering Technology August 2001

Contact this candidate