Sales Customer Service

JORDAN W. LOWE

*** ****** ******, **********, ** 07062 • *************@*****.*** • 908-***-****

PROFILE

• Demonstrated ability to coach and lead team committed to operational excellence to

drive profitable annual sales.

• Demonstrated ability to sell technology products and services.

• Experience using financial metrics to track sales progress and increase sales.

• Inspired selling behaviors in all interactions and communications with customers,

associates and management.

• Respond and resolve customer requests and concerns.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Management

• Trained 15 associates regarding configuration of multiple platforms and other technical

aspects.

• Lead associates to achieve sales goals and drove overall sales of products and

services.

• Involved in selection, recruitment and performance assessments of associates.

• Prepared and presented technical solutions to senior management.

• Managed profit and loss ledgers.

Systems Planning & Implementation

• Designed technical proposals to meet customer requirements.

• Developed installation and troubleshooting instructions for non-technical audience.

Network Operations

• Documented customer service processes and procedures for networks.

• Worked technical solutions to enable client use of latest technology.

EMPLOYMENT HISTORY

Staples, Greenbrook, NJ 12/12 to Pres.

Technical Sales Supervisor

05/07 to Pres.

Presidential Entertainment, Plainfield, NJ

Manager

01/09 to 08/10

Radio Shack, North Plainfield, NJ

Manager

03/08 to 12/09

AT Systems, Edison, NJ

Teller

06/06 to 03/08

Direct TV, Fairfield, NJ

Field Supervisor/Tech

08/04 to 08/05

Dollar Tree, Plainfield, NJ

Cashier

EDUCATION AND PROFESSIONAL DEVELOPMENT

Union County College, Cranford, NJ 09/10 to 06/11

MIT Training Certificate of Completion 03/09

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