Manager Project

ROBERT FRANCIS

*** ******* ***. ***********, ** **********@*******.*** Cell: 860-***-**** H:603-***-****

Leadership Experience

Team and Project Life Cycle Leadership Cost Benefits Analysis, CAPEX Management

Strategic IT Infrastructure Planning Retail POS IT infrastructure solutions implementation

Regulatory Compliance Report Writing Systems Security & Disaster Recovery Planning

Risk Assessment / Impact Analysis Contingency Planning across platforms, Networks

Vendor Relationship Management services SLA SLO Metrics development, implementation

Astute Business Professional leading by example

Completion of project deliverables on time

and within budget Effective communicator. Team Building.

Accomplishments in brief:

1) Negotiated leased equipment buy out saving multi- millions plus successfully negotiated same leasing company to finance said buy

out at zero percent interest.

2) Successfully upgraded multi-site retail stores for PCI compliance in 30 days. Replaced credit/debit terminals and installed Motorola

Air Defense coupled with newer Motorola wireless scan guns replacing obsolete DOS based guns.

3) Ran project integrating 31 stores into our enterprise in 29 days, including back office and front end systems.

4) Implemented voice selection with scanning in a distribution systems warehouse resulting in retaining an important client.

5) Ran project to remove obsolete “Narrow Band” wireless network and replace with 802.11N network, proactively protecting the

company by remaining in FCC compliance.

6) Created Business Case whitepaper, developed Capex budget w/complete project life cycle; upgrading the complete network of a 1.2

million sq. foot distribution systems warehouse.

7) Negotiated new vendor to provide mobile wireless fork lift computers at very favorable rate for the business.

8) Negotiated a new vendor to provide at zero cost thermal printers under ‘proof of concept’ in a 1.2 million sq. foot warehouse saving

the business multi-millions. Also leveraged this vendor to provide, also at zero cost all consumables for these printers.

Certifications: Dell Master Server Certified, A+, IBM Server certified, Certified COMP TIAA Motorola Air

Defense Security, Fully Dell Certified. A+Certified. Comp TIAA certified, Retail POS systems, scales.

** Technical Proficiencies: Platforms: Windows 9x/NT/2000/XP/Vista/Win7, Google Apps, MS

Exchange Server Networking: LAN/WAN Administration, VPN, TCP/IP, Wireless, Cisco. Microsoft Office

2003 up, Lotus Notes

I am a proactive professional. I am customer centric, with extensive experience in IT Technology, with an

emphasis in directing IT teams; prioritizing technology project initiatives. Also experience utilizing ITIL best

business practices. Experience in internet security, in setting high customer satisfaction standards. I bring proven

competencies inclusive of, but not limited to; Customer service facing infrastructure, project planning, regulatory

processes, multi site project implementation, severe disaster recovery.

ROBERT FRANCIS

125 Michael Ave, Charlestown, NH 03603 **********@*******.*** H: 603-***-**** C:860-***-****

Professional Experience

Senior Manager Warehouse Technology Present C&S Wholesale Grocers, Keene NH

Responsible for all IT systems and equipment in 18 foods Distribution Centers in New England and the South East of the

United States. Full SDLC project management for all sites. Management of onsite technicians, ensuring 24x7x365 day

operation of each facility. Facilities include Perishable, Frozen, Grocery, and GMHBC. Responsible for Network

Infrastructure including wireless technology. All PC, Printers (including Laser, Line, and tag printers), Voice selection

systems, Servers, Telecom, Mobile Lift Computers, Wireless Hand Held scanners.

Manager of Retail Technology C&S Wholesale Grocers, Keene NH

Successfully implemented Full POS systems, Credit terminals in the stores both front end and back office. Systems

included Intel Servers and AIX, also full network infrastructure for stores, Wireless Hand Held devices, Back office

computers and printers, Telecom. Full system life cycle of all IT technology. Installed Motorola Air Defense and new Credit

terminals to ensure PCI compliance. Managed vendor relations regarding outsourcing and onsite support for both back

office and POS systems.

Service Delivery Manager IBM Global Services Houston, TX

Project Lead for large pilot program re: Nationwide Retailer. Full Life Cycle of project. Service Delivery Manager for

operations of break fix service technicians for clients ranging from Retail POS Self Checkouts, to complex server clusters.

Accountable for IT and POS Services covering a geographic region of 950 sq. mi. multi locations.

Achievements:

My Team rose to become the highest rated Team in the region.

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Accomplished decreased response time, with increased customer satisfaction metrics.

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Supervisor of Service Call Distribution.

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SLA compliance metrics, preventive, proactive maintenance.

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Improved and successfully managed Vendor Relationships including contract negotiations, timely resolutions of

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customer satisfaction issues. Lead for implementation of big box Retail POS services.

Technician Training, technical documentation, monthly statistics and reports, technical field support.

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Procurement/Product Control.

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Service Delivery Manager Decision One: Houston, TX

Service Delivery to JP Morgan Chase; Houston, Texas.

Technical Support: Hardware and Software solutions for clients, including in house software applications.

Served as Liaison between Decision One staff and Chase Bank Technical Staff.

Assistant Supervisor for Helpdesk Support for Exxon in Baytown, TX.

Total Client Solutions for all Remote Sites outside Houston Downtown region.

Comprehensive remote, onsite support for Domestic and International Customers.

Tier III support for LAN/WAN products and sales support for key accounts of all sizes.

Education:

State of NJ Teachers Certification program Glassboro State College, Glassboro, New Jersey

AAS Degree: Electronics: Salem County Community College, New Jersey

BS Degree: Almeda College Information Technology, Boise ID.

MS Degree: Almeda College Information Technology, Boise ID.

Willing to Relocate

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