Project Manager Management
Resume:
DOMINIC PEREIRA
Rockwall, TX 75087
*********@*******.***
PROJECT MANAGER / IT ANALYST / BUSINESS ANALYST
Results-oriented, collaborative IT leader with extensive application and
operational support experience in the financial services industry. Excels
at critical thinking, analysis, and problem solving; managing project
resources, and successfully collaborating with peers, management, and lead
partners to yield timely and accurate results. A self-starter, who has
lead and supported IT projects with hands on experience in:
[pic] Business and Technical Analysis [pic] Requirements Gathering
[pic] Testing [pic] Process and Project
Management
[pic] Incident and Problem Management [pic] Change Management
[pic] Application and Operational Management [pic] Disaster Recovery and
Contingency Planning
[pic] Vendor Management [pic] Budgeting and Accounting
TECHNICAL SKILLS
Proficient in MS Office (Word, Excel, PowerPoint) Project 2007, Oracle Toad
9.7, SQL Server 2008, PCM/Remedy 7.0, Visio 2007, DOORs 8.1, HP Quality
Center 10, Planner, ClearQuest, and SharePoint.
Used internally developed budgeting software and various accounting
packages.
PROFESSIONAL WORK EXPERIENCE
Sr. Application Quality Analyst, Fannie Mae, Dallas, TX
2009 - 2013
. Worked in a client-server environment built around the Information
Technology Information Library (ITIL) that was governed by the Software
Development Life Cycle (SDLC) framework.
. Used the Waterfall and Agile methodologies to improve the customer
experience, by facilitating enhancements that improved operational
functionality for applications that extracted and maintained borrower
underwriting data, property and listing data, and loan servicing data.
. Collaborated with technical teams to understand application
functionality, review data and results used for root cause analysis that
lead to solution provision.
. Consulted cross functionally with business, technical, and external
partners to document business requirements for a servicing, underwriting,
and property applications that processed servicing data from multiple
data providers, borrower data from multiple lenders, and property data
from realtors.
. Collaborated with the external data provider and internal infrastructure
team to setup, test, and execute secure connectivity.
. Formulated acceptance test cases, tested business and functional
requirements, and documented results, and worked with development teams
to address in appropriate findings.
. Documented results that were then used to present, discuss, and seek
implementation approval.
. Published operational documentation associated with application
infrastructure, access, and use.
. Supported business users by researching and querying specific data.
. Created, maintained, and presented dashboards that provided key
information on the book of business, data elements provided against the
ask list, and data quality issues.
. Maintained a data dictionary on borrower and servicing data.
. Profiled data, and regularly worked with data providers to correct known
data quality issues.
. Facilitated decision-making, lead conflict resolution; escalated issues
as necessary.
. Worked with external vendors to procure contractual resources, and
tracked usage against budget.
. Documented, and maintained the reconciliation procedures that were used
to reconcile data that was extracted and loaded on a daily/weekly/monthly
basis.
. Supported disaster recovery preparedness by maintaining the organizations
profile in Planner, and planned and participated in drills.
Sr. IT Analyst, Fannie Mae, Dallas, TX 2004 -
2009
. Organized and lead the Change Review Board, a team of cross functional
support and business groups that reviewed all IT change requests to
ensure complete coordination and compliance with Corporate Change
Policies.
. Reviewed the Change Management Process on a regular basis, determined and
implemented improvements resulting in shorter review times, easier
communication, and better coordination.
. Added automated quality control by designing workflows to verify
compliance with SOX policy.
. Created review reports for daily and weekly management reviews, and audit
reports for the Risk Office, internal and external auditors to verify for
SOX compliance and set Corporate Policy.
. Addressed and resolved all queries, and implemented recommended
remediation.
. Categorized change requests on the basis of risk, thereby varying
management involvement.
. Maintained liaison with owners of shared components to ensure changes
were coordinated with stakeholders and done in a seamless manner.
. Acted as an exchange point between Change Initiators, Support Groups, and
Application Owners.
. Documented hardware in different environments, and associated it with
applications and owners.
. Supported acceptance testing by building and executing test cases for
requirements and overall functionality, documented results, and worked
with developers to address defects.
Project Manager, Fannie Mae, Washington, DC 1998 -
2004
. Formulated detailed project plans to build environments, augment
hardware, upgrade software, move customers around the environment, and
decommission unused capacity for applications.
. Worked with support groups to formulate project plans for complex system
environment changes, requiring disabling of monitors to prevent false
alerts, and coordination between users and testers.
. Tracked implementation issues, and worked with various support groups to
resolve them.
. Used Microsoft tools to create presentations, flow charts and diagrams,
and update web pages.
. Worked with senior management on developing and maintaining annual
budgets ($5 million).
. Coordinated the procurement of hardware, software, personnel, and
contractual resources.
. Reconciled usage of funds against budget, provided reports and analysis
to management.
Financial / Project Coordinator, RamTech Systems, Inc., Fairfax, VA
1997 - 1998
Maintained liaison with end-users, and coordinated activities with a team
of developers.
Represented the company at trade shows, business conferences, and with
clients.
Maintained and analyzed accounts, and reconciled accounting differences.
Prepared financial statements, and analyzed the profitability of the
organization.
EDUCATION
Master of Business Administration, University of Mississippi, Mississippi,
1994
Diploma in Computer Software Techniques, University of Bombay, India, 1992
Bachelor of Accounting, University of Bombay, India, 1989
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