Customer Service Quality Assurance

NATHAN S. RANNEY

*** ***** **.

Ashland, MA

(c) 802-***-****?********@*******.***

EDUCATION

Bachelor of Science, Biology August

****-*** ****

Coastal Carolina University, Conway, SC

WORK EXPERIENCE

Quality Assurance Technician (Temp) June

2013 to July 2013

GW Plastics, Bethel VT

. Provided quality leadership by providing support to manufacturing in

the areas of statistical quality, process quality, metrology, and

product quality.

. Gauged products using calipers and unique tools.

. Reviewed SPC data and identify any OOS

. General auditing of product

Quality Control Analyst I September 2012 to

May 2013

Olympus Biotech Corporation, West Lebanon, NH

. Conducted routine and specialized assays in the QC micro laboratory

. Environmental and Dynamic monitoring

. USP sampling including compressed gas, water samples, and endotoxin

analysis

. Provided general manufacturing support

Manufacturing Technician II June 2011-

August 2012

Olympus Biotech Olympus Corporation, West Lebanon, NH

. Product Manufacturing including OP-1 Implant, OP-1 Putty and

intermediates

. Used bench top equipment including a UV-Spectrophotometer to verify

concentration of product.

. Conducted routine documentation revisions using SmartSolve software.

Customer Service Representative January

2011-June 2011

Comcast, Rutland, VT

. Provided customer service

. Resolved customer problems prior to preparing work orders for

maintenance requests

. Input customer orders and information efficiently and accurately into

the database

SKILLS

Laboratory skills include: aseptic techniques,analysis of bioburden via

membrane filtration, endotoxin, pH, conductivity, dynamic environmental

monitoring during critical process steps, proficient pipette skills.

Computing skills include: Microsoft Outlook, Word, Excel and Power Point.

General Proficient GXP experience, motivated, organized, detail oriented,

professional, courteous and a team player

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