Customer Service Sales

Francis B. Enanoza Mobile: 651-***-****

********@*****.***

Professional Profile

Personable worker with completed college level education and 8+ years of transferable skills. Transferable skills and

experience in customer service, perseverance, and computer applications. Optimistic, proactive worker providing customer

satisfaction.

Education

M.B.A. Coursework

Metropolitan State University St. Paul, MN 5/2010 - 2017

Bachelor of Fine Arts in Jazz and Contemporary Music Performance

New School University New York, NY 1/2006 – 5/2008

Associate of Applied Science in Guitar Performance

McNallySmith St. Paul, MN 9/2000 – 5/2002

Computer Applications

Proficient in Microsoft Word, Excel, and Outlook Various experience using administrative

technology

Able to type at least 40-60 WPM

Experience in using the internet

Proficient in the use of the internet

Work Experience

Part Time Private Lesson Instructor

Along Came Music Metro Area, MN 3/10/2011-present

Valley Arts Academy Stillwater, MN 9/17/2009 – 11/2010

Riff Factory: School of Guitar Saint Paul, MN 7/2003 - 12/2005

Walker West Music Academy St. Paul, MN 2005

Personal Private Instruction Metro Area, MN Various

• Educating students with their interests in the guitar and music related activities

• Applying interactivity, comfort, inspiration, encouragement, following up, energy, active listening, educating, etc.

• Organizing and customizing curriculums while applying qualifying, “win-win” thinking, storytelling, analogies,

informing reasons why, reaffirmation, personalizing, leading by example, and forward thinking

• Typing additional articles, recommendations, and musical exercises to provide extra resources and archetypes

• Scheduling appointments over the phone, email, and face to face to anticipate complications

• Provided a Public Speech for the Riff Factory: School of Guitar to inspire co-workers in achieving results through a

collaboration of pedagogical, psychological, marketing, and musical findings

• Handled cash and transactions to help insure the Riff Factory: School of Guitar’s finances

Sales Associate

Guitar Center Oakdale, MN 06/2013-08/06/2013

Consistently met company’s goals per month

Sold music instruments and accessories while applying selling, qualifying, educating, etc.

Frequent use of following up using email

Placed orders and researched items to insure an optimum costumer experience

Frequent use of corresponding with email while using alphanumeric data entry

Multitasking including standing, lifting, walking, merchandising, displaying products, etc.

Handled cash and while operating an administrative database, intranet, and internet

Part Time Direct Support Specialist

STAR Services Metro Area, MN 10/11/2012-12/20112

CCP/DunGarvin Metro Area, MN 12/2012-06/2013

Assisted clients with disabilities with strong levels of multitasking, walking, lifting, cleaning, etc.

Completed training and application in Alternative Intervention involving responding when a client is having behaviors

Taught coursework related to health, culture, interpersonal skills, and volunteering in a classroom through STAR

SERVICES at Opportunity Partners

Page 1 of 3

Francis B. Enanoza Mobile: 651-***-****

********@*****.***

Received a reward from the STAR Services for accomplishing good reviews

Documentation and tracking records involving observation and a strong attention to detail

Strong levels of working in time sensitive situations and meeting deadlines

Sorting and packaging while assisting with clients’ needs at Star Services in an assembly line

Completed training in CPR and First Aid

Operations/Security Representative

Cathedral of St. Paul St. Paul, MN 08/2011 – 5/31/2012

• Experience opening and closing the Cathedral of St. Paul

• Set up rooms and lifted heavy objects using tables, chairs, display s, banners, etc.

• Delivered security while observing visitor actions to protect the staff and property

• Strong levels of maintenance, cleaning floors, bathrooms, rooms, etc.

• Patrolled the inner and outer premises involving frequent walking, standing, an d observation

• Operated sound and lighting

• Documentation and tracking records

• Shoveled snow during winter season

Call Center/ Customer Service

Univita LTCG Woodbury, MN 03/08/2010 – 04/01/2010

• Applied Customer Service: simplifying, comfort, empathy, offering extras, following up, active listening, appropriate

speech, invitation, positivity, problem solving, informing, etc.

• Data entry and keeping records involving alphanumeric typing

• Using computer software such as Microsoft Outlook, Internet, Intranet, administrative databases, email, etc.

• Provided correspondence to prospects such as forms, cards, information, letters, etc.

• Completed training in Long Term Care Insurance and Customer Service

Appointment Setter

New Windows for America/The Gutter Shutter Company Shoreview, MN 03/19/2009-06/25/2009

• Scheduled appointments for sales consultants to meet at various locations

• Contacted previous customers to educate company products and services

• Conducted 250+ calls per 4 hours while adapting to fit circumstances

• Experience in conducting a trade show in a face to face environment

Sales Associate/Customer Service

J & R Music and Computer World New York, NY 08/2008 – 1/2009

• Sold musical instruments and accessories for the J & R Music and Computer World Musical Instrument Department in

a retail environment

• Applied various sales practices such as qualifying, reproaching, establishing trust, eliminating objects, anticipation,

building value, problem solving, friendliness, mirroring, creating options, humor, personalizing, offering extras, et c.

• Assimilated knowledge and additional research of various music products to attain competitive win -win advantages,

outline higher quality, provide solutions, and efficiency of products and services.

• Merchandised to provide visual captivating selling advantages and sell particular items faster

• Skewed, audited and sorted inventory to gather information and quantify for the business

• Adapted professional experience in music and music education to prolong returning customers

Customer Service

Mail Boxes Etc. New York, NY 10/2007

• Provided customers with postal and packaging service over the phone and face to face using appropriate etiquette

• Maintained an optimistic and friendly demeanor during times of stress through problem solving, and genuine

responses

• Filing and sorting mail for customers to protect customer property

• Assisted customers with faxing needs and operated a fax machine

• Operated a cash machine and handled transactions to insure the company’s financial gains

• Lifted heavy objects and organized property to increase productivity levels

Security Officer/Parking Ramp Attendant

Page 2 of 3

Francis B. Enanoza Mobile: 651-***-****

********@*****.***

Securitas Security Services USA Inc. Saint Paul, MN 3/2005 - 12/2005

• Prevented harm and company assets, conducted inspections, and maintained a clean cut appearance signifying the

company’s image while abiding to company protocols

• Ramp cashier handling transactions with a cash machine

• Patrolling the inner and outer assigned areas

• Authorizing a safety box to protect the Minneapolis Convention Center’s assets

Cook

Perkins Family Restaurant Saint Paul, MN and Woodbury, MN 9/2003 – 2/2005

• Cooked and prepared meals maintaining focus during long shifts at 1/5 busiest Perkins Restaurants

• Maintained cleanliness to initiate health and safety for the workplace

Page 3 of 3

Contact this candidate