Customer Service High School

Tivona Thomas

**** ***** *****, ****** ******, Florida 33543

Home# 813-***-**** Cell# 270-***-****

******.******@*****.***

CAREER OBJECTIVE: To secure a full time position in an organization that will

embrace my creativity to give me the opportunity to expand and utilize my skills and

experiences.

SUMMARY OF QUALIFICATIONS:

Over 8 years of Administrative Office Skills

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Customer Service Skills, Call Center Experience, inbound calls

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Receptionist, Administrative/Clerical Office Worker, Word Processor

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Excellent verbal and written communication skills

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Strong organizational skills

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Professional phone etiquette, answer multi phone lines, switchboard

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Friendly and outgoing with pleasant manner

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Search Websites, Answer emails, Spreadsheets, Type, File, Fax, Multi task, can

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work in a fast pace, and assist in coordinating projects

• Variety of computer skills: MS Word, Excel, Power Point, & MS Access

PROFESSIONAL WORK EXPERIENCE:

Lennox Hearth Products

Accessory Worker 05/2013 to 06/2013

Assemble parts for fireplaces.

Goodyear Tire/Rubber, Union City, TN

General Servicing 2009 to 2011

Serviced parts to tire builder.

MTD, Martin, TN

Assembly Line 2008 to 2009

Assembled parts for mowers.

Fulton Housing, Fulton, KY

Assistant Program Coordinator 2002 to 2006

Inbound call center, travel coordination, answered multi phone lines, typed, took

messages, made copies, worked on projects such as publishing newsletters and

coordinating events for the youth and senior citizens. Filled in for supervisor’s absence,

provided timely, courteous professional knowledge response to information requests

screened and transferred calls. Transported youth and adults to and from school,

substitute teach students of all ages, inventory sheets, appointment calendars to

maximize effectiveness, distributed mail and kept confidential files.

EDUCATION:

• Midcontinent University – Associate of Business Degree, 2011

• WKCTCS – Certified Receptionist, 2003

• Fulton City High School, Fulton, KY, (Graduated, 1994)

REFERENCES:

Lisa French, 201 N. Highland Dr., Fulton, KY 270-***-****

Debbie Vaughn, 201 N. Highland Dr., Fulton, KY 270-***-****

Elizabeth Bick, 201 N. Highland Dr., Fulton, KY 270-***-****

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