Customer Service Training

Catharina Morris

Spotsylvania, VA ***** 540-***-**** ****************@*****.***

Biotechnologist with a Focus in Bioinformatics

PREFORMANCE SUMMARY

I am seeking to earn a full time position where I can gain additional hands on experience and

have the opportunity to apply my analytical training to build a long-term career. I am working on

an online M.S. degree in Biotechnology with a focus in Bioinformatics, which allows for me to

maintain a flexible day or night work schedule and will be completed December 2013.

PROFESSIONAL SKILLS

• Laboratory Skills • Critical Deadlines • Lab Safety

• Team Player • Aseptic Technique • Database Design

Experience

• Enjoy Challenges • Data Analysis • Microsoft Office

Products

• • Time Management • Project Management

PCR Experience

• • Research • Basic understanding of

Laboratory Maintenance

• • Basic Oracle SQL Current Good Manufacturing

Bacterial Transformation

Practice knowledge

• knowledge

Aseptic Technique

• Cell Culture Experience

• Independent Worker

EDUCATION

M.S. Biotechnology with a specialization in Bioinformatics, Projected Graduation December 2013,

University of Maryland University College (online), Adelphi, MD, Present GPA 3.45

B.S. Biology with a Professional Writing Minor, May 14th, 2011 Virginia Tech, Blacksburg, VA

CERTIFICATIONS

IEEE Biometrics Learning Certification of Completion Expected January 2014

RELATED PROFESSIONAL EXPERIENCE

Lab Associate I: Contributed to the rapid development and customization of products at an industrial

scale to provide multiple options to optimize DNA-based functions at Intrexon in the Corporate Research

Center, Blacksburg, VA (January 2012-September 2012)

• Due to my outstanding time management, I assumed additional responsibilities and effectively

cross trained within other labs to support management priorities

• Trained associates from adjacent labs and provided input and revisions to maintain the SOP

• Reviewed DNA test results for accuracy and completeness according to laboratory protocol

• Managed multiple tasks to adjust to rapidly changing priorities, while adhering to standard

operating procedures (SOP)

• Maintained effective oral and written communication

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Catharina Morris

Spotsylvania, VA 22553 540-***-**** ****************@*****.***

• Demonstrated proficient skill in operating analytical instruments such as the QPEX robot and

BioAnalyzer

• Utilized Excel to maintain troubleshooting logs, transformation request, and production numbers

• Worked independently as well as in team settings to ensure deadlines were met

• Adhered to chain of custody requirements for control purposes within the laboratory environment

• Worked with E. coli to produce large quantities of plasmids that have accepted the introduced

DNA and are resistant to the specified antibiotic

• Created gels for PCR purposes, ran the gels, and analyzed results to ensure desired outcome was

within the correct range

• Utilized BioAnalyzer to test DNA samples from PCR process to ensure desired result

• Once desired DNA samples were verified, ligations were created using the QPEX robot

• Prepared 100+ MAXI preparations, which are large suspensions of bacteria for purification,

normalization and sequencing purposes. Prepared reagents, ensured that supplies are adequate,

and that reagents were certified in accordance with standard procedures and protocols

• Able to lift and move items up to 50 pounds

• Redesigned the inventory process and ensured station was maintained on a weekly basis

Undergraduate Research Assistant: Performed duties as the Undergraduate Assistant for the Mammary

Tumor Growth in Muscular Dystrophy mouse models at the Virginia Tech Corporate Research Center,

Blacksburg, VA (June 2010 – January 2011)

• Recorded the weight, food and water intake, observed tumor sizes on mice to ensure proper care

• Utilized the program ImageJ to count cells and record statistics from removed tumors

• I obtained the following training and certifications:

-Occupational Safety and Health (OSA) Blood Borne Pathogens Training (July 15, 2010 – July

15, 2011)

-EHSS Health Safety Survey (May 23, 2010)

-Virginia Tech Specific IACUC Training (May 23, 2010 – May 23, 2013)

-VT Occupational Health and Safety Education Training (OSH) (May 23, 2010 – May 23, 2013)

-Core IACUC Training (July 21, 2010 - July 21, 2013)

• I am qualified for all requirements including the abilities to review and analyze data from

multiple sources, establish files, enter and retrieve data, prepare reports, operate printing

equipment, create and manipulate MS Excel spreadsheets and to prepare and correct MS Word

reports and correspondence.

Assistant Supervisor, Virginia Tech General Store, Blacksburg, VA (May 2010 – July 2011)

• Supervised 20 employees.

• Completed paperwork for orders entering or transferred out, and maintained appearance of the

store including setting items out for sale, food and beverages stocked, and overall cleanliness.

• Provided excellent customer service.

• Maintained registers and completed paperwork for end of shift

• Properly opened and closed the Dietrick Shop, Hokie Shop and the West Hokie Shop stores

• Preformed all operations for daily functions of the store

• Deposited moneybags into proper deposit box based on the venue.

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Catharina Morris

Spotsylvania, VA 22553 540-***-**** ****************@*****.***

• Utilized an electronic scanner for accepting orders from vendors and transferring orders out to the

warehouse.

Retail Sales Clerk, Virginia Tech General Store, Blacksburg, VA (August 2008 – May 2010)

• Provided excellent customer service and sold merchandise for up to 200 customers daily.

• Operated the cash register, checked student identification cards, took inventory, stocked shelves,

and provided a safe and professionally aesthetic shopping environment.

AWARDS

• Recipient, Senior Girl Scout Gold Award (2006), equivalent to Eagle Scout Award

• Spotsylvania American Legion Post 320 Scholarship (2007)

• Completed Spotsylvania HS Leadership Education and Training (LET I) JROTC (2006)

ACTIVITIES

• Virginia Tech Alumni Association (VTAA) Fredericksburg Area Chapter (January 2013)

• Chi Omega Alumna: Sigma Lambda Chapter (Spring 2008-Spring 2011) Philanthropy: Make

a Wish Foundation

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