Customer Service Manager
Resume:
shawn a. palos
**** ******* **** ( san Antonio, texas ( 78233
210-***-**** ( *******@*****.***
SUMMARY
I am a proven Service Advisor with strong Customer Service
skills and equally strong technical knowledge. I am able to
successfully problem solve and diagnose customer repairs in a
way that leaves the customer confident in the outcome and with
total satisfaction.
PROFESSIONAL EXPERIENCE
A dynamic, highly motivated self-starter with + ten (10) years
progressive growth in the auto industry
A skilled communicator oriented to total customer satisfaction
Worked for six (6) of the area's largest dealerships
Top Service Advisor in upselling over $100,000/month
Extensive training and experience in customer relations, problem
solving and goal setting
EMPLOYMENT HISTORY
Present Alamo Heights Volkswagen
Service Advisor
Assessed customer service, maintenance and performance needs
Advised customers and developed service estimates and
recommendations
Focused on a customer's needs for prolonged vehicle life and
preventative safety measures
Averaged $350-$500 on $/Repair Order and 2-3 Labor Hours per
repair ticket
Coordinated warranty problem issues between customer and factory
Solved warranty disputes between factory and customers to the
satisfaction of all
Proactively contacted customers and known for dependability on
time promised and $ repair promise
Maintained above average Customer Service Index for district
Responsible for time management for shop employees
Managed shop employee schedule to minimize down-time and
maximize output per shop employee to positively effect profits
2010 to 2012 Gillman Honda/ Mitsubishi
2007 to 2008 Service Advisor
Performed similar duties as at Alamo Heights Volkswagen, as
listed above.
2008 to 2010 Benson Honda
2002 to 2007 Service Advisor
Performed similar duties as at Gillman Honda, as listed above.
2008 Champion Toyota (Austin, TX)
Service Advisor
Performed similar duties as at Gillman Honda, as listed above.
2001 to 2002 San Marcos Toyota
Parts Counterman
Responsible for part sales to back end counter for technicians
Selling of parts to wholesale and retail customers
Coordinated part orders with technical service bulletins
Organization and stocking of all warehouse parts
specialized training
Reynolds and Reynolds Systems Training DP Systems with Electric
Repair Order, PC Windows
ASM Certification - Module 101 Standard Service
Transaction Workshop
Interpersonal Skills Workshop Advanced Interpersonal
Skills Workshop
University of Toyota Parts Wholesale Skills Training Program,
Toyota Parts Retail Skills Workshop
University of Toyota Certified Parts Professional
Platinum level Honda certified advisor
CDL A training Sage at St Philips class A, tanker, hazmat
shawn a. palos
7030 Horizon peak ( san Antonio, texas ( 78233
210-***-**** ( *******@*****.***
References
Mike Alexander
Benson Honda
President/ General Manager
9100 San Pedro Ave
San Antonio, TX 78216
Kathryn Scott
Benson Honda/Chevrolet/Mercedes
9400 San Pedro Ave
San Antonio, TX 78216
William Murray
North Park Lexus
Senior Service Advisor
611 Lockhill Selma
San Antonio, TX 78216
Robert Cuellar
US Army, Retired
Contact this candidate