Customer Service Security

Luis Garcia

*** * *** ****** # **

Bronx, New York 10466

347-***-**** * *********@*****.***

SKILLS PROFILE

. Experienced with proprietary software for data entry and retrieval

such as Microsoft Word and familiar with general office equipment

including copiers and fax machines; currently typing 75 wpm;

. Demonstrated the capacity and ability to grow in any environment;

Obtained NYS Security Guard License and Fire Guard License

. Self-motivated professional, with extensive background in providing

excellent customer service; a team player that interacts well with co-

workers and understands the value of meeting the needs of clients.

Detail oriented, and capable of achieving goals under adverse

conditions and deadlines

. Fluent in Spanish.

WORK HISTORY

Meyerson Associates INC, New York, NY

2010- Present

Lead Security Guard

. Provide security for the Guggenheim Museum during regular business

hours and upon request late night shifts;

. Supervisor and Lead guard various events

. Supervised at Queen Sofia Spanish institute during the Fortuny

exhibition display

. Provide security for the Guggenheim Museum during special events,

movies, or projects that require a more extensive security team;

. Provide security during NYC Fashion week as a private guard;

. Worked various celebrity events for skylight sohos, close and open

venue. Supervised and lead position some events.

. Provide security during private or contracted events. Ex. Worked for

Jonnie Walker, Don-Q, Fiat car show event, Calvin Klein, Hugo Boss,

Piers events, weddings etc...

. Work as traffic control officer, securing street with permits and

signs and equipment to keep certain perimeter clear for client private

parking space or unloading equipment for load ins and load outs of

private events.

Yankee Stadium Securitas, Bronx, NY

2010-season

Security Guard

. Provide support for customers as needed; directing customers to their

appropriate seats to minimize the traffic at the stadium

. Responsible for removing alcohol intoxicated customers, smokers,

customers engaging in physical and verbal disturbances; out of the

stadium in an orderly fashion;

. Responsible for checking customers tickets and directing them to

different locations in the stadium;

. Responsible for the ADA section at the stadium (American Disability

Association)

. Assisting EMS when needed;

. Provide security during special events; i.e. concerts, boxing matches

Fordham Hill Oval Complex, Bronx, NY

2008-2009

Security Guard

. Access control

. Responsible for checking visitors in and out of complex

. Responsible for opening gates for vehicles entering and exiting

complex

. Responsible for keeping the oval clear of cars

. Greeting tenants and guest entering complex

. Responsible for doing patrols on the oval

EDUCATION

Monroe College, Bronx, NY 2013-

Present

Associates in Criminal Justice

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