Project Manager Customer Service

Gloria D. Winder

*** ******* ****.

**********@***.***

O'Fallon, MO 63366 Cell 314-***-****

100% Fluent in Spanish

CAREER PROFILE

* A leader with strong project management and organizational skills.

* Able to plan, prioritize, and execute multiple tasks.

* Result focused while working effectively in a team environment.

* Very strong interpersonal and service orientation skills.

* Computer proficiency in Microsoft Office, internet research, Baan and SAP

software systems.

*Ability to learn and become proficient with new software/systems.

PROFESSIONAL EXPERIENCE

International Account Specialist

K-FORCE AT ENERGIZER HOLDINGS, INC. St. Louis, MO 2011

. Performed the order management for Eveready de Mexico, S.A. from

receipt through destination.

. Provided exclusive customer support/logistics services to affiliate.

. Acted as the primary contact for any Mexico's order status directly to

the customer/broker or sales organization.

. Executed data synchronization efforts to mitigate order processing and

informational error.

. Developed a deep understanding of the consumer and marketplace trends

in the country that I served.

Global Logistics Specialist

NOVUS INTERNATIONAL, INC. St. Charles, MO 2005 - 2011

Managed daily operations for international orders timely and accurately

ensuring guidelines, rules, country documents and regulations were met.

Maintained an image as a reliable and accessible export supplier by

providing superior customer service to International customer and Novus'

offices worldwide.

. Coordinated supply chain from receipt through destination to meet

requested ETA's, providing timely and accurately status information to

all involved parties.

. Invoiced all export orders within three days of sail date.

. Had zero delays for customers' deliveries due to export documentation.

. Developed tracking system to measure freight forwarder's performance

in supplying export documentation to all world areas.

. Ensured efficient delivery of product through on-going coordination

with distribution and shipping facilities.

. Coordinated return for damaged products.

. Managed agents' commission payments and consignment inventory for

Central America.

. Resolved operational deficiencies to improve customers' satisfaction.

Global Customer Analyst

MANPOWER AT MASTERCARD, O'Fallon MO 2004 - 2005

. Processed inbound calls for MasterCard cardholders globally for lost

and stolen credit cards.

. Dedicated to Global Service Center tactical operations during and

after the Tsunami of 2004, providing and coordinating assistance to

cardholders.

. Conducted cash advances using up to date technology.

Project Manager/International

MCI, Weldon Spring, MO 2000 - 2004

. Responsible to maintain and to grow the international customer base

via account teams, web-conferences, phone and email for new

installation and upgrades of services.

. Multitasks operation to provide outstanding service and support.

. Assigned the maintenance of international accounts including circuit

designing, implementation and installation.

. Executed seminars to meet company needs and goals to maximize

penetration of accounts in different global markets.

EDUCATION

MBA Concentration in Supply Chain Management, St. Charles, MO - 2012-2013

MBA Concentration in International Business, Lindenwood University, St.

Charles, MO - 2003

BA in Business Administration, Lindenwood University, St. Charles, MO 1997

AD Interpreter/Translator, Berlitz Institute, Mexico City

BS in Foreign Language, Instituto Britania, Mexico City

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