Supply Chain Customer Service

Xuan Shao

* ******* **, *** ** Phone: (***) -***-0922

Worcester, MA 01609 Email: *****@***.***

EDUCATION

Worcester Polytechnic Institute, Worcester, MA, GPA: 3.63 / 4.0 08/2012-12/2013

Master Degree of Science in Operations Design and Leadership & Graduate Assistant of business school

Relevant Courses: Six Sigma, Lean Process Design, Database Development, Modeling & Optimizing Process, Economics

Shanghai Institute of Foreign Trade, Shanghai, CHINA, GPA: 3.1 / 4.0 09/2006-07/2010

Bachelor Degree of Logistics Management

Relevant Courses: Business Statistics, Supply Chain Management, Simulation, Operation Research, Finance, Accounting

SKILLS & CERTIFICATES

• Certification: CSSGB-ASQ Certified Six Sigma Green Belt, Professional Qualification Certificate for Logistician

• IT Skill: SAP, Office and Windows OS, SQLite, Arena simulation, Minitab, Lingo, SPSS, PS, Coral VideoStudio

• Professional Membership: American Society for Quality, American Production and Inventory Control Society

WORKING EXPERIENCE – Full Time

Grow Trainee in Supply Chain, BASF (China) Co., Ltd., 03/2010-07/2012

• Rotated three positions in production plan, supply chain management and customer service with 120% performance rating

• Coordinated logistics issues including import and export, closely worked with Custom and enhanced problem solving

• Scheduled additive planning and reduced turnover rate from 80 days in 2009 to 68 days in 2011

• Was in charge of SAP projects, maintained master data and supervised daily inputs in production plan module

• Handled monthly sales report to headquarter and assisted Hong Kong headquarter to set Strategy 2025 of BASF

ACTIVITIES

Public Relationship Officer, APICS WPI Chapter of Worcester Chapter, 01/2013-Present

• Took the charge of event advertising and kept in touch with cooperating companies such as New Balance

• Announced chapter news and events to WPI to enlarge the acknowledgement and enhanced communication skill

• Prepared chapter regulation documents and set governance rules and designed event posts

PROJECTS

Business Unit Representative of BASF Our New ERP system project, 03/2012-08/2012

• Was responsible to standardizing SAP production plan module of BAPS into BASF worldwide

• Prepared material master data, master recipe and training material, optimized work centers and cost centers

• Communicated concepts and changes of new SAP to 20 end users with good project management skill

Process Designer, Hanhe Team of 2nd National Contest on Logistics Design, 09/2008-04/2009

• Designed a systematic scheme for a logistics company including financing, network optimizing, and strategy.

• Applied Six Sigma, Business Process Re-engineering, Arena simulation and information system knowledge to practice

• Cultivated strong qualitative and quantitative analytical skills and ability to handle multiple responsibilities at the same time

WORKING EXPERIENCE – Internships

Supply Chain Management Assistant, A.P. Moller Maersk (China) Co., Ltd., 10/2009-02/2010

• Provided supply chain service for Adidas Group with SOP and uploaded export documents with patience and carefulness

• Gained the best KPI of 100% accuracy and improved responsibility within teamwork under high pressure

Project Management Trainee, FIAT Group Comau (Shanghai) Automotive Co., Ltd., 07/2009-10/2009

• Joined in SAIC ROEWE550 team to evaluate the project performance and confirm cost via data mining

• Assisted project management training and enhanced working efficiency and time management

REWARDS

• 2010 Red Carpet Award for new employee of BASF ( 20% employee get this honor )

• 2009 The First Price of National Contest on Logistics Design ( Top 5 of China from 298 teams )

• 2008 Shanghai Exceptional Project of Social Practice ( Top 130 of Shanghai, China )

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