Sales Representative Customer Service

Summary:

I am an ambitious, hard worker, quick learner and looking for a rewarding

and challenging career.

Currently working at Sam's Club was a Greeter and now working as a

Wireless Sales Representative.

Completed Bookkeeping Certificate at Gateway Community College, and have

previous Bookkeeping experience.

Completed Tax Preparation classes at Jackson Hewitt.

Experience:

I have worked throughout my career at SNET / SBC /AT&T for 32 years

throughout

Information Technology (ITC) until I was outsourced.

Statistical Clerk; Computer Operations; Programmer (Developer); CI/QA

Liaison; Analyst;

Testing / Technical / Environment Manager.

I also worked part time as cashier and customer service for a few

local businesses.

I have a BS in Business, an AS in Business and Computer Science.

Employment History:

Sam's Club - People Greeter - May 2013- Wireless Sales Representative

2012 - 2013

Kelly Services - (temporary job) Market Data Retrieval -

Updating Database for Daycares throughout

the U.S. 2013

Quinnipiac University Polling Institute - Pollster

2013

AVON - Avon Independent Representative

2012 - 2013

Kelly Educational Services - Substitute Teacher

2012

SNET/ SBC/ AT&T - New Haven, CT

02/1979 - 05/2011

IT Analyst/ Technical/ Environment Manager for SDP Infrastructure

Ran deployments during maintenance window and deployed deployment

ticket's ASAP when requested.

Wrote detailed designs for the overnight maintenance team. Worked with,

Quality Center for defects, putty

(UNIX) to log into the servers, used Integrated Solutions Console (admin

consoles) for each environment.

Verified the deployment changes were successful across all the production

environments.

Worked in Testing on Long Distance, Core Billing, Outcollect and various

Genesys projects,

Detailed Designs, Test Plans, Testcases, Quality Center, Putty, and

Express.

Trained co-workers, on-shore and off-shore. Worked with Testing Oversite,

verifying the test cases that were completed by the offshore testing

team. High Level Infrastructure Design, High Level Requirements to

develop a spreadsheet and plans to report weekly of disk space needed

hardware environments and software to be installed.

CI/QA Liaison

Centralized Development Team WorX - Team. Worked with new areas, new

development, and with co-workers from all across the US and India.

Programmed with COBOL, JCL, PROCs, copylibs, parmlibs, Express documents,

HLAD, Detailed Design, and unit tested, volume tested, analysis.

Interacted with TOAD, Quality Center Putty Worked on the SAG (Street

Address Guide) program and set up a Network Data Mover (NDM) system to

email the file on a monthly basis.

Continuous Improvement/Quality Assurance

Worked with Capability and Maturity Model Integration, Project Rollout,

CI/QA Kickoff, BPMT (Best Practices Management Tool), CDT WorX Metrics

Plan, Project Development Plan, Work Project Closure Procedure

SNET - Programmer / Analyst

Performed analysis, designed, tested and implemented modifications to the

Customer Record & Billing systems to support major corporate initiatives:

Tested using complex mainframe applications, using TSO, IMS, DB, MVS/JCL,

and Panvalet. Worked independently on the maintenance of in-place

programs. Analyzed functional specifications to determine program

requirements. Coded, generated program test data, tested and debugged

programs, evaluated and updated system procedures and documentation, as

required.

SNET - Configuration Management

Supported ITC's application for the Year 2000 and Project 98 in the areas

of control software for each project, ensured software was shipped,

returned, verified, compiled and reported on each application. Migrated

code between environments using FTP and also packages software on CD for

shipment to IBM. Provided support and enhancements for PVCS tracker.

Implemented internet access for the initial load of Netscape for all team

members.

SNET - Information Systems Specialist

Analyzed, coded and tested customer related programs using MS Workbench,

Microfocus COBOL and Tieline with macros and on the Mainframe. Project

experience with ability to analyze situations, gather all pertinent

information and requirements, quickly and effectively and followed

through to task completion. Assisted development staff with PC

applications including design, implementation and support. JCL, COBOL,

Debugging.

SNET - Computer Operations

Network Specialist, Computer Operations Specialist, Computer Operator,

Operated and monitored all computer network resources and mini

applications including IBM mainframes, mini-computers, peripherals and

related software for 2 Data Centers. Maintained and troubleshot computer

systems and peripherals as well as outages and program errors. Oversaw

production to insure timely completion and on-line availability. Analyzed

and resolved system malfunctions for customers. Coordinated efforts with

co-workers, clients, vendors, support staff and programmers. Recommended

numerous changes in hardware/software applications which enhanced

operation efficiency. Oversaw scheduled production to optimize system

utilization and on-line availability.

Diversified Employment (Temp) Placed at SNET - Statistical Clerk

Posted data from source material including company records, statistical

reports, financial statements and outside agency reports. Summarized data

and performed calculations to compile company and client statistics.

American Linen Supply Co, New Haven, CT - Bookkeeper

.

Education:

Gateway Community College, New Haven, CT - Bookkeeping Certification

Jackson Hewitt, West Haven, CT - Tax Preparation Courses

Quinnipiac University, Hamden, CT - B.S. Business, & A.S. Computer

Science

University New Haven, West Haven, CT - A.S Business Administration

Academy for Business Careers, New Haven, CT - Graduated with Honors in

Computer Programming

West Haven High School, West Haven, CT

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