Technician Manager

MICHAEL D. WHATLEY

*** *. ******* **. #* Phone: 626-***-****

Covina, Ca. 91723 Cell: 626-***-****

**********@*****.***

Telecommunications Professional

QUALIFICATIONS:

Skilled in numerous areas of Telecommunication with a strong technical background.

Highly motivated, responsible, professional who is a team player and able to adapt to any

environment.

Quick learner able to absorb new material with ease and use analytical thought process

for problem solving.

Concise and meticulous individual who completes all assignments in a timely, accurate

and thorough manner.

Thorough understanding of various test equipment and troubleshooting procedures.

SKILLS:

Switching CDMA ECP OMP

Atlas React Data Fiber

4GLTE Evdo T-berd SS-7

Mop Callout Stand-by OMC-RAN

3G 5ESS Unix Titan 5500

Imts WFM NRM Microsoft Outlook

Putty Sstat Mux 1BTS 4.0/4.0B

DS0/T1/T3 Voicemail OC-3, 12, 48 Reports

Escalations Flexmod SecureCrt Remote Testing

Procomm Nortel DMS 250 Test and Turn-up

Quickpad Facts Cisco Juniper

PROFESSIONAL EXPERIENCE:

2011 – Present Ericsson contractor for Sprint Wireless

Switch Technician

Maintain and Troubleshoot alarms on Alcatel - Lucent 5ESS Flexent switch in the AM,

CM and SM on the CDMA 3G/4G LTE network.

Work all WFM (Workforce Management) trouble tickets and close in a timely manner,

Troubleshoot all AP alarms in the RNC, UNC and ATCA frames using the OMC-RAN

and OMP to diagnosis trouble. Restored unit back into service by replacing hard drive

using the ADR in the suagui, reseating or replacing alarm card,cpu, TP's or rebooting

the unit .

Download BWMs, CFT,s and retrofit via the ALED and distribute them onto the

OMP,5ESS,ECP and OMC-RAN as required in the MOP procedures.

Turn-up and assist field technicians in T-1 augments, carriers add, equipment add and

removal and troubleshooting cell site issues. Retreive market order information from

NRM and Facts. Verify and populate forms in the 5ESS, ECP, OMC-RAN and cross-

connects in the Titan 5500 Dac. Perform T-1 testing with React or Quickpad to verify

continuity, errors, framing and loopbacks to the niu and csu.

Perform weekly backups of the OMP, ECP and 5ESS.

Perform standby and callout for the Burbank, Santa Fe Springs switch and the Data

Center to provide 24x7 facility coverage.

Ship and receive parts to install and maintain inventory for switch and associated

equipment with Atlas. Perform site audits using Atlas and Microsoft Excel.

Patch, Test, Turn-up and Troubleshoot T-1, T-3, OC-3, 12, 48 for IMTs, Trunk Groups to

end offices, cell sites and Voip.

Work and close all WDI generated Trouble tickets by troubleshooting fiber,replacing

routers, patching, cleaning and replacing fiber cables, replacing blades, performing

updates, pmi's provide vendor escort at the Data Center.

Access Secure CRT and Putty to build and view I.P addresses in the Cisco 7750

and Juniper M-40 Router for troubleshooting, test and turn-up of Voice and Evdo.

Send and respond to daily e-mails with Microsoft Outlook.

2006-2009 Sprint/Nextel Wireless

Switch Technician

Maintain and troubleshoot all alarms on Lucent 5ESS DCS switch and associated

equipment.

Build, update and troubleshoot cell sites via the OMP, ECP and 5ESS.

Troubleshoot, isolate and replace circuit packs in the RNC’s and MM-AP’s via the OMC-

RAN.

Verify and update cross-connect assignments in the Tellabs 5500 Titan Dac.

Monitor, test and provide test assistance with React and T-berd 310 to isolate framing

errors, crc errors, bipolar violations, timing slips and b8zs/ami mismatches on new cell

turn-ups and existing ones.

Perform daily, weekly and monthly backups on the OMP, ECP, 5ESS, AMA and

Comverse Voicemail.

Open trouble tickets in Clarify and refer to ASA, Telco and cell techs for a timely

resolution.

Test, install and troubleshoot various services, Imt, Voice, Voip, Evdo, Pstn etc.

Track market orders in SSTAT and perform Move, Adds, and Changes per the order

requirements.

Worked various shifts and performed standby, callout to ensure adequate coverage for the

switch site.

Send and respond to daily e-mails with Microsoft Outlook.

2005-2005 Ericsson/Cingular Wireless

T-1 Tester

Test and turned-up DS0,T-1,T-3 and OC-3’s using the Acterna 2310 for the following

services E911,IMT,SS7 links, Directory Assistance and PSTN.

Patched, cleaned and verified light reading on fiber in the odf.

Coordinate and scheduled with LEC’s and ILECS for testing and turn-up of new services.

Open and escalated installation and maintenance trouble tickets to resolve any outages

and meet all required turn-up dates.

2003-2004 World One Telecommunications, Los Angeles, Ca.

Switch Technician

Maintained Nortel DMS 250 with responsibilities consisting of verifying translations,

troubleshoot alarms, perform image backup to SLM, and load AMA billing to Dat Tape.

Verify, make, and remove cross-connects, troubleshoot alarms on Alcatel Titan 5500 Dac.

Remove, restore and replace dtc cards and ship out defective ones for replacement.

Build, delete and verify trunk groups for voice, imt, feature groups and data services.

Installed and maintained T-1’s and T-3’s for data, 800 and calling card services.

Installed, cabled and powered-up Alcatel DML 3x50 multiplexer’s shelves and dsx patch

panels.

2002-2003 Verizon, Los Angeles, Ca.

Technical Manager/Switch Technician

Maintained Nortel DMS 250 with responsibilities consisting of verifying translations,

troubleshoot alarms, perform image backup to SLM, and load AMA billing to Dat tape.

Remove, restore, and replace dtc cards and ship out defective one for replacement.

Perform CDR searches on switch to aid in isolation of customer quality issues on

network.

Build, delete, and verify trunk groups for voice, imt, feature groups and data services.

Supervised vendors and verified work orders, blueprints and Mop’s oversee installation

of Switch, Dac, ATM, Frame Relay and Power.

Perform administrative functions to include daily activity log, weekly and monthly

service reports, trouble tickets, and monthly facility audits, requisitions, tracking,

shipping and receiving of equipment.

Patch, test, replace and clean fiber in the ODF.

Verify make and remove cross-connects, troubleshoot alarms on Alcatel Titan 5500 Dac.

Install and maintain DSO’s T-1’s, T-3’s, E-1’s, OC-3’s, and OC-12’s using T-berd and

Acterna test equipment.

2000-2002 Allegiance, Los Angeles, Ca.

Central Office Technician

Maintained Lucent 5ESS switch, Alcatel 1630 and 1631 dac and network.

Performed recent change backup weekly on Lucent 5ESS switch.

Verify and update translations, signaling and cross-connects on switch and dac.

Report and escalate all troubles in a timely manner to meet all due dates.

Coordinate dates and times for testing, turn-up and hot cuts of T-1’s, routers, hdsl and

unbundled loops with Telco, customers and field technicians.

Troubleshoot, install and replace routers in co-location for Verizon Genuity service.

Generate daily, weekly and monthly reports for the power, rectifiers, ups systems and

generator readings.

1996-1999 MFS, Los Angeles, Ca

Central Office Technician

Maintained and troubleshoot all alarms on Ericsson AXE 10 switch.

Verified translations performed billing dump to optical and replaced circuit packs.

Responsible for the day to day installation activities which included order tracking, test

and turn-up of services, escalations and coordinating meets with Telco and vendors.

Supervised and scheduled the daily workload of 4 employees and 3 contractors.

EDUCATION AND TRAINING:

U.S. Air Force

Electronics Principles and Theories

Electronic Switching and Systems (Autovon)

Technical Schools

Tellabs Titan 5500 Dac - Fundamentals and Asynchronous Interfaces

Ericsson AXE 10 Switch - Basic Method of Operations

Hughes - Basic Satellite Communications

Alcatel – Lucent - Maintenance of the 5ESS DCS switch for Flexent/Autoplex

OMP/FX overview

Northern Telecom DMS 250 Overview

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