Customer Service Manager

Location:

Posted:

August 13, 2013

L atonia Neaves

Baltimore, Ma ryland 21207

Summa ry of Skills

I am a detail-oriented professional with extensive experience with Microsoft Office,

bookkeeping, filing, faxing, scanning, incoming/outgoing mail distribution and multi-line

p hones in a variety of fast-pace environments. With my strong interpersonal skills, great

a ttention to detail and strong work ethic affords me the ability to not only work well

i ndependently but also with teams to establish positive rapports with top level clients.

Experience

Pitney Bowes, Baltimore, Maryland 07/2007-

07/2012

Customer Service Team Lead

We greeted clients, answering multi-lined phones, t racking incoming/outgoing parcel

package, mail distribution, receiving and recording all deliveries. We created delivery

manifest. Copying, scanning, binding, and recording monthly performance, accounts

receivable/payable and end of month reports.

Footlocker, Baltimore, Maryland 10/2005-07/2007

Assistant Manager

Supervised 5 to 7 employees, maintained visual management throughout the store, data

entry, completion of weekly progress reports, correspond with corporate personnel to ensure

a ll i tems were summited in timely manner. Perform mailings, distribution of materials,

answer multi-lined phones, customer service, sales, and cashier and inventor shipment on a

daily basis.

U.S. Postal Service, Linthicum, Maryland

02/2000-12/2005

Postal Clerk/Mail Handler

Sorted between 10,000 to 100,000 pieces of mail for delivery, maintain daily delivery,

created labels, customer service, proofread documents, data entry, filing, faxing, scanning

and answered multi-lined phones.

Education

Forest Park Senior High

Baltimore, Maryland 21207 Forest Park Senior H igh