Administrative Assistant Customer Service

Objective

To utilize my professional experience and education to further my career;

to challenge my administrative skills with a growth-oriented corporation

SKILLS PROFILE

. Human Resources policies and procedures; accounts payable and

accounts receivable

. Microsoft Word/Excel/PowerPoint

. Ability to type 60 Words per Minute (WPM)

. Meeting planning and coordination, organization and prioritization,

calendar management, and editing

. Writing letters, reports, memos, emails, and proposals

WORK EXPERIENCE

Ecomnets, Inc. Danville, VA

Office Manager

. Maintains office services by organizing office operations and

procedures; preparing payroll; controlling correspondence; designing

filing systems; reviewing and approving supply requisitions; assigning

and monitoring clerical functions

. Provides historical reference by defining procedures for retention,

protection, retrieval, transfer, and disposal of records

. Maintains office efficiency by planning and implementing office

systems, layouts, and equipment procurement

. Designs and implements office policies by establishing standards and

procedures; measuring results against standards; making necessary

adjustments

. Completes operational requirements by scheduling and assigning

employees; following up on work results

. Keeps management informed by reviewing and analyzing special reports;

summarizing information; identifying trends

Cone Health, Greensboro, NC

Administrative Assistant/Flow Manager

. Compare patients' charts to decide if their medication/antibiotic is

destroying the bacteria

. Handling irate calls from recent patients about their test results and

other troubling issues

. Scheduling and coordinating appointments; receiving and sending

referrals, faxes and consults

. Managing the day-to-day operations of a medical facility; updating and

organizing medical records, including electronic health records

. Liaison between RN and MD to give exceptional care for each patient

care

. Trained in EPIC and Power Scan

Goodyear Tire and Rubber Company, Danville, VA

Sub Roll Splicer (2012)

. Cut and measured the size of each splice of rubber according to the

need of each department

. Aligned and spliced section by overlapping and pressing together with

finger

. Inspected plies and tear off defects, calendared spots or torn fabric

The Abingdon Place, Danville, VA

Administrative Assistant (2010)

. Answered phone calls about available space at The Abingdon Place

. Transferred telephone calls to a staff member that can better suite

each incoming caller

. Sorted, filed and composed documents for each resident in order to

provide the best service for each resident

. Composed letters, folders and pamphlets in order to advertise the

company's strengths and abilities

True Holiness Ministries, Danville, VA

Head Secretary /Assistant (2008)

. Sorting files, making and receiving calls, scheduling meetings and

events

. Keeping an updated roll, designing and organizing events to support

the church

. Responsible for getting the mail/bills of the church to the

financial committee and other prospective areas of the church

Telvista/Metro PCS, Danville, VA

Customer Service Representative/ Administrative Supportive Specialist

(2009)

. Assisted customers with inquiries about their cellular phone by

determining the problem, researching specific technical issues to

determine proper solution, and lastly, walk customers through each

step to resolve the issue

. Managed and handled computer system problems such as slow

performance, lockups/freeze- up, and rebooting on its own

E-Toys Direct, Blairs, VA

Data Entry Specialist (2008)

. Managed receiving data on the computer; verify inventory and

investigate discrepancies and adjust errors

. Confirmed accuracy of data to compile spreadsheets

. Received the customer in person or over the phone utilizing tact

and diplomacy in dealing with sometimes hostile clients

Institute for Advanced Learning and Research

Math Teacher (2008) Tijuana Harris

. Identified each student's weaknesses and strengths and provided

effective and crafty tutoring plans to ensure that each student was

given the best opportunity to succeed

. Counseled at-risk youth by motivating each student to become

whatever he or she aspired to be

EDUCATION

Danville Community College- Administrative Support Technology

Averett University- Business Administration

Galileo Magnet High School High School,

Advanced High School Diploma (2003-2007)

REFERENCES

. Tijuana Harris

The Institute for Advanced Learning and Research

434-***-****

. Tonya Nunnaly

Cone Health

336-***-****

319 Searcy St. ? Danville, Virginia 24540 ( 434 334

9457(*******.******@*****.***

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