Customer Service Management

Santo Pusateri

Brooklyn, N.Y. *****

E-Mail: *************@*******.*** Phone: 917-***-****

Facilities – Construction – Property Management

Experience:

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*** **** ** ****** ******, Inc.– New York, N.Y. 2008 – 2013

Assistant Property Manager

• Work closely and assist managing agent in planning, overseeing building operations, bookkeeping and

personnel, including shareholder/tenant relations, move in/out, renovations, leases, vendors, administrative

support and periodic building walk-through.

• Develop budgets, project cash flow, daily online monitoring of bank accounts, review and authorize vendor

invoice payments, prepare and reconcile monthly financial statements and operating reports. Log shareholders

receivables and arrears and update database. Summarize Corporation’s financial status at monthly Board

meetings.

• Participate in the development or revision of policy and procedure guidelines.

• Forecast future operating cost scenarios including capital improvements, real estate taxes, heating fuel, etc.

• Planned and implemented oil to gas conversion, including identifying technical and infrastructure requirements,

obtaining competitive bids, conducting contractor interviews and follow-up activities, evaluating contracts and

insurance certificates, researching and recommending financing options, compiling summary reports including

contractor and financing recommendations for Board approval.

Banca Monte dei Paschi di Siena S.p.A. – New York Branch 1995 – 2008

Assistant Treasurer – Money Market & Foreign Exchange Trader (Commercial Banking)

• Managed customer sales contacts for inter-bank trading activity particularly overnight and short-term funds with

average daily Money Market transactions of $500 million dollars.

• Responsible for maintaining the Bank’s treasury positions. Trading in Eurodollar, Commercial Paper and

Certificates of Deposit markets. Sale and Purchase of Foreign Exchange contracts.

• Performed monthly treasury position stress test scenarios. Participated in monthly ALCO meetings.

Banca di Roma – New York Branch 1985 – 1994

Trader’s assistant – Foreign Exchange & Money Market

• Assisted traders in writing foreign exchange and money market tickets. Level 1 input into banking system.

Observe open trading positions. Execute foreign exchange orders when levels were reached.

• Operations Department – Back Office, Check Processing, Customer Service, Teller, Chips.

Skills:

• Ability to identify problems with sensitivity to related issues and organization objectives.

• Skilled in presenting detailed recommendations and solutions to management on a timely basis.

• Competency in creating and interpreting spread sheets. Proactive in assimilating new information and skills.

Computer Skills: MS Office (Word, Excel, PowerPoint, Outlook); AutoCAD; Mac OSX

Education: Bachelor, Facilities Management, 2008

Associate, Construction Management, 2007

New York City College of Technology, Brooklyn, NY

Related Courses:

Financial Analysis I & II; Anatomy of a Building; Project Management - Scheduling; Building Systems I & II;

Principles of Facilities Management; Personnel Relations; Special Projects in Facilities Management; Legal

Issues for Facility Managers; Static’s & Strength of Materials I & II; Construction Drawings; Methods & Materials

of Construction I & II; Surveying; Materials Testing Laboratory; Elements of Structural Design Steel & Concrete;

Construction Estimating; Building Service Systems; Space Planning.

Languages: Fluent Italian

References: Provided upon request

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