Administrative Assistant Human Resources

PATRICIA CESPEDES

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Glen Burnie, MD 21061

Education:

York College, Queens, NY 1990-1995

Concentration: Social Work

Credits Earned: 51

Prince Georges Community College, Largo, MD 2007-2009

Concentration: Criminal Justice

Credits Earned: 24

Certifications:

Community College of Baltimore County October 2009-Dec 2011

Medical Billing, Essex, MD

Professional Experience

Care First Blue Cross Blue Shield, Owing Mills, MD May 2011-Present

Position: Data Entry Clerical Support

• Compile, sort and manage data regarding human resources and marketing testing

procedures including safety and hygiene machine operations

• Protect the security of medical records to ensure that confidentiality is maintained

• Review applications for completeness, accuracy, and compliance with regulations

• Release information to persons and agencies according to regulations

• Compile and maintain applications to provide data for research and contact insured or

other involved persons to obtain missing information

• Complete other tasks as assigned, and attach information to claims file.

• Organize and work in a detailed office maintaining application files for each policy

holder, including reinstated or canceled policies.

• Use facet program to locate subscriber’s information

St. Agnes Hospital, Baltimore, MD Dec. 2009-Jan 20,

2011

Position: Patient Service Representative (volunteer)

2.

• Operated telephone switchboard, answered, screened calls, took messages and forwarded

calls;

• Greeted clients entering establishment determining purpose of visit and directed or

escorted them to specific destinations

• Filed and maintained records, scheduled appointments, maintained and updated

appointment calendars

• Collected, and distributed mail and courier deliveries to appropriate staff.

Census Bureau, Essex, MD March 2010-July 2010

Position: Document Preparation Clerk

Preparationof document high speed data, part of a team to restore safety efficient

production of Confidential Forms (Title 13).

Identified and classified documents or other electronic content according to characteristics, such

as security level, function and metadata.

Merrill Corporation, Washington, DC April 2002-June 2009

Position: Office Services Associate

Fullbright&Jaworski LLP, Washington, D.C.

Paul Hastings LLP, Washington, DC

• Provided information, assistance and/or guidance to office personnel and visitors.

• Efficiently processed a high volume of incoming and outgoing US and other priority

mail.

• Processed high volume of incoming and outgoing faxes with the use of Right-Fax or

other fax equipment according to client’s instructions

• Speedily and professionally completed over 100 copy jobs daily according to job ticket

instructions

• Prepared conference rooms, by setting up according to client’s specifications, including

audio/visual equipment, food and beverages, as needed

• Communicated with clients and managers in a timely manner, regarding jobor deadline

issues

• Proficient in troubleshooting equipment problems, i.e., copiers, printers, faxes, etc.

• Performed quality check on completed jobs

Balmer, Washington, DC April 2000-April 2002

Position: Records Clerk

Foley & Lardner LLP., Washington, D.C.

• Responsible for creating barcodes for patent/trademark files and applications; retrieve and

transfer files through Image Traks Program; scan and download barcode data into

3.

computersystem; assisted attorneys and legal staff with locating and delivering files per request.

• Processed and distributed incoming mail and prepared outgoing mail for delivery using

various mailing methods; xerox and fax legal documentation per legal staff instruction;

maintained daily fax log of incoming and outgoing faxes; stored and retrieved files as

needed.

Ikon Services, Washington, DC August 1998-April 2000

Position: Administrative Assistant

McGuire Woods LLP., Washington, DC

• Performed various duties for several companies which included, but not limited to the

following: Conferencing Support (set-up conference rooms according to specifications

of the client)

• Administrative Support: filed, faxed, copied, provided project support, coordinated

required services and ordered office supplies, etc.)

• Mailroom services: sorted, routed and distributed interoffice and incoming postal mail

• Reception Support: answered 100-line phone system and routed calls, handled inquiries

and greeted guest, etc.

Wildcat Services Corporation, New York, NY February 1988-August

1998

Position: Intake Coordinator

• Interviewed and screened 25 per day applicants for supported employment, matched

applicants with prospective jobs according to skill, level and interest

• Implemented training courses; job readiness, ESL,GED for applicants; coordinated and

distributed new hire information packets

• Organized and maintained applicant’s files; followed-up on job performance of

applicant’s placements

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