Manager Customer Service
Resume:
Nancy L. Orjala
Las Vegas, NV 89122
***********@*****.***
CAREER OBJECTIVE
Motivated team player, enthusiastic self-starter, hardworking and
reliable. I am looking for a management position in a medical office to
apply my knowledge and experience to benefit the company by providing
effective and quality work performance.
EDUCATION
Oak Grove R-VI High School, Oak Grove, MO
Diploma: 1981
Jackson County College of Allied Health
Diploma: Registered Medical Assistant 1983
EXPERIENCE
9/12-present USMD
Denton, TX 76210
Site Manager
Specific duties and responsibilities: Prepare reports and general book
keeping and end of day processes. Directs and supervises employees. Hires,
evaluates and terminates clinical and administrative staff in consultation
with Human Resources. Develop and implements action plans to improve
customer service and decrease errors at the front desk. Work with
physicians to accommodate any changes in the schedule. Communicate with
Corporate Billing office to insure accurate and prompt verification of
patient insurance information. Work insurance tasks sent by Corporate
Billing Office. Ensure that charting is done timely and that the medical
records are maintained. Scheduling of staff to provide appropriate office
coverage. Approve time and attendance for payroll. Cover for front office
staff when absent.
6//12-9/12 US Dermatology
Arlington, TX 76017
Office Manager
Specific duties and responsibilities: Responsible for organizing and
coordinating office operations and procedures in order to ensure
organizational effectiveness and efficiency. Participate in hiring,
evaluating and terminating clinical and administrative staff. Scheduling of
staff to provide appropriate office coverage. Approve time and attendance
for payroll. Daily deposits, ordering supplies, instruments and equipment
as needed. Review charge entry information daily. Work with physicians to
accommodate any changes in schedule. Communicate with Corporate Billing and
Collections staff to insure accurate and prompt verification of patient
insurance information. Ensure that charting is done timely and that the
medical records are maintained. Ensure that the staff is trained on HIPAA
standards and maintains confidentiality. Other duties as assigned.
8/08-6/12 Skiatook Osteopathic Clinic
Skiatook, OK 74070
Office Manager
Specific duties and responsibilities: Hospital and insurance applications,
coding, billing, monthly reports, collections, follow up on accounts,
payment entry in the computer, order office supplies, supervise 6
employees, miscellaneous task requested by physician. This office was still
submitting paper claims when I started within a month we were sending
claims electronically. I implemented a new practice management and
scheduling system. I coordinated the implementation of our EHR/EMR system.
5/07-8/08 Union Pines Surgery Center
Tulsa, OK 74146
Billing & Coding
Specific duties and responsibilities: Code all surgical procedures done at
the surgery center. Billed for anesthesia as well as pain blocks. Billing,
follow up on accounts and miscellaneous task requested by the Office
Manager or Surgery Center Supervisor.
1/07-5/07 Central States Orthopedic Specialists, Inc.
Tulsa, OK 74136
Test Scheduler
Specific duties and responsibilities: Schedule tests for patients i.e. MRI,
CT Scans, EMG/NCS, ESI etc. Called the insurance company for
precertification. This was a temporary position while an employee was on
maternity leave.
2/05-10/06 Tahlequah Orthopedics
Tahlequah, OK 74464
Office Manager
Actually this job started out on a consulting basis. The physician was
seeing more patients doing more surgeries and making less money. The
practice management system they were using was a dinosaur. I suggested he
change to a system that was user friendly and efficient. The change was
made and his collections increased, the office schedule was more efficient
and the billing was much easier to keep up with. He then offered me a full
time position.
Specific duties and responsibilities: Hospital and insurance applications,
A/R & A/P, payroll, coding, billing, monthly reports, collections, and
miscellaneous task requested by physician.
1/02-2/05 Claremore Sports Medicine
Claremore, OK 74017
Office Administrator
Specific duties and responsibilities: Practiced moved from Ada to Claremore-
Hospital and insurance applications, A/R & A/P, payroll, coding, monthly
reports, collections, manage 401K and profit sharing plan and miscellaneous
task requested by physician.
8/96-12/02 Ada Sports Medicine
Ada, OK 74820
Office Manager
Specific duties and responsibilities: New practice-Hospital and insurance
applications, A/R & A/P, payroll, insurance and patient collections,
scheduled surgeries, precertification, monthly reports, coding, ordered
supplies, manage 401K and profit sharing plan and miscellaneous task
requested by physician.
11/90-5/95 Don G. Fortin, M.D.
Kansas City, MO 64118
Office Manager
Specific duties and responsibilities: Hospital and insurance applications,
A/R & A/P, insurance collections, fee quotes for cosmetic surgery, schedule
surgeries, precertification, monthly reports, coding and miscellaneous task
requested by physician.
Contact this candidate