Customer Service Administrative Assistant
Resume:
Quintard V. Isler
*** **** ******* ***** ******* Park, Georgia 30349
********@*****.***
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QUALIFICATIONS SUMMARY
An innovative and results oriented individual, highly versed in project
management, on a large and small scale, with 10 years of experience as a
manager, customer service representative, and administrative assistant in
various organizations throughout Atlanta, Georgia. A proven ability with
regards to monitoring the organizational assets, while focusing on
communicating, motivating, and reporting on result oriented goals. A
strong record in developing and implementing company cost saving programs
with a high level of success.
AREAS OF EXPERTISE (KEY STRENGTHS)
*Cost Quality and Safety * Project Management
* Training and Development
*Contract Management * Process Improvement
* Resource Management
*Organization/ Time Management * Damage Assessment/ Analysis
* Procedural Development * Management Reporting
PROFESSIONAL EXPERTISE
CROSS-EYED ENTERTAINMENT, LLC
Atlanta, Georgia
Event Planner
02/2005-Present
Manage the day-to-day operations for fast pace entertainment company;
responsible for 2 employees and $67K in machines and equipment. Duties
also consist of the following:
. Chief coordinator of musical programs /selections for weddings,
private parties, and corporate functions
. Provide disc jockey and support services to various clients and events
. Development and implementation of marketing and public relations
strategies for clients
. Develop, manage, and report on annual operating budget
FULTON COUNTY GOVERNMENT
Atlanta, Georgia
Poll Manager
09/2006- Present
Oversee assistant election managers and poll clerks during election cycles
in Fulton County (Roswell, GA)
Assist with the set-up, calibration and removal of polling machines for
Fulton County Elections. Duties also consist of the following:
. Program polling machines to ensure accuracy and to eliminate
possibilities of election equipment malfunctions
. Transport of polling machines to and from designated elections sights
. Assist poll Director with county poll workers and volunteers with
implementation of elections procedures during the elections period
. Train- the-Trainer with regards to elections process
. Conduct quality control measures of all machines and equipment
. Perform all other duties as assigned
CITY OF ATLANTA
Atlanta,
Georgia
Customer Service / Utility Call Center Representative
11/2006-7/2010
Managed $1.1M in assets for the Department of Watershed Management. Duties
consisted of the following:
. Supervised 5 employees in the Customer Care Unit of the City of
Atlanta Department of Watershed Management
. Provided effective and timely resolutions for a range of customer
inquiries (i.e. billing, payment and service assistance)
. Interpreted water meter readings and provided customers information on
functions of the water meters
. Worked in collections department and secured payments on delinquent
water accounts.
. Delivered customer service and built customer satisfaction and loyalty
with water customers
. Performed all other duties as assigned
GENERAL CASUALTY INSURANCE
Tucker, Georgia
Administrative Assistant
3/2003-7/2005
Managed day-to-day operations of $1.5M insurance operation. Duties
consisted of the following:
. Performed administrative duties within a fast-paced insurance office
. Updated and maintained insurance files and electronic database
. Performed daily maintenance of office machinery
. Provided quality customer service and all other duties assisted
assigned
EDUCATION
Troy University
Atlanta, Georgia
Masters in Business Administration
University of West Georgia
Carrollton,
Georgia Bachelors in Business Administration
Georgia Piedmont Technical College
Decatur, Georgia
GreenWorks Program
COMPUTER SKILLS
*MS Office Word *MS Office
PowerPoint *MS Office Excel
*MS Office Publisher
*MS Office Outlook
*Kronos
50 WPM
TRAINING
Lead Safety for Renovation, Repair, and Painting Certification Completion
40 Hour OSHA Underground Storage Tank Certification Completion
40 Hour OSHA HAZWOPER Certification Completion
40 Hour Green Remediation Certification Completion
40 Hour Heavy Equipment Certification Completion
CPR Certification
COMMUNITY INVOLVEMENT
Member of Phi Beta Sigma Fraternity, Incorporated
Atlanta, GA
Youth Coordinator for Christ Our Hope Lutheran Church
Riverdale, GA
Salem Middle School 7-8 Grade Football Assistant
Lithonia, GA
Berean Christian Church Little League Baseball Assistant Coach
Stone Mountain, GA
University of West Georgia Men's Basketball Team Equipment Manager
Carrollton, GA
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