Customer Service Manager

Lorien Wise

******.****@*****.*** • ** Lupine Ln Apt 6 Debary FL 32713• 407-***-****

Summary

High-energy college graduate successful in building and leading dynamic teams; cultivating trusting

relationships with employees and clients is looking to blend years of experience in

Management/HR/Customer Service with passion in interact with and help others.

Skills

•

• • Superior communication skills

Proficiency in MS Office

• • Dedicated work ethic

Punctual time management

• • Exceptional problem solving

WPM 40

• Productive organization skills

Experience

Smart Start Academy 4/2013-07/2013

Volunteer Orange City, FL

• Assisted teachers with encouraging the growth of personal and social development

• Developed healthy positive relationships with children ranging in age from 0-12 years

• Helped to maintain a safe, friendly and enriching atmosphere for children

Albertsons 10/2000-06/ 2012

Assistant Service Operations Manager Lake Mary, FL

• Managed 20+ cashiers and service clerks to ensure they were offering excellent customer service

and performing the duties assigned to them.

• Resolved irate customer complaints in a courteous and enthusiastic manner.

• Ensured excellent customer service resulting in customer loyalty.

• Controlled and reconciled cash in tills totaling 8,000 to 10,000 dollars and balanced safe daily

with amounts of 10,000 to 15,000 dollars.

• Used multi-line phone and intercom system.

• Ordered supplies and money for the operations of the Front End while staying at or below budget.

• Resolved various issues concerning Human Resources (FMLA, Worker's Compensation, Short

term/Long term Disability, OSHA, etc.) and displayed problem solving skills for complex issues.

• Assisted with in other areas (Front Desk, Dry Cleaning, and Money Gram) in conjunction with

administrative duties.

• Worked with Service Operations Manager, Store Manager and Department Managers to create

the highest level of profits while keeping labor low and customer satisfaction high.

• Enforced policies in an effective and productive way.

• Maintained spreadsheets and data records concerning labor and profit.

• Audited payroll prior to filing each week.

• Corresponded through e-mail with higher management in regards to store policies, procedures,

profits, labor, etc.

• Facilitated a comfortable, energetic, and productive atmosphere for associates while also helping

to create a dynamic and synergistic team.

Education

University of Central Florida B achelors of Science: Psychology 2013

Seminole State College Associates of Arts: General Arts 2006

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