Quality Assurance Customer Service

Z SUZSANNA S CHULTZ ***** Wo He Lo Trail Chatsworth, CA 91311

818-***-**** *************@*****.***

Q UALI FICATIO NS P ROFILE

Quality Assurance Project Management Business Systems Analysis

Accomplished professional with solid and progressive experience in quality assurance and project management.

Instrumental in streamlining daily activities, introducing process improvements, and implementing technology

solutions. Superior analytical, team building, leadership, and troubleshooting skills. Core competencies include:

Software Quality Assurance Testing Data Configuration Data Analysis

Client Server & Web Applications Testing Strategies & Plans Bug Documentation

Process Improvement Reporting & Analysis Technical Writing

C AR EER H ISTORY

I N T U I T F I N A N C I A L S E RV I C E S, Westlake Village, CA 2005 – 2013

Quality Assurance Lead

Maintained full responsibility for analyzing business requirements, writing and executing test cases, reporting

software defects, closing out software defects, and simulating test data. Participated in production support,

performed incident troubleshooting, and evaluated unexpected behavior reported by customers. Spearheaded all

aspects of quality assurance initiatives. Led the internet banking project and served on a cross functional team of

software developers and QA engineers in an Agile environment to deliver offerings to production. Coordinated

testing efforts, collected artifacts, produced test metrics, and completed status reports for management.

Provided leadership and direction to the testing effort on quarterly releases and numerous point releases,

which encompassed producing high quality offerings.

Facilitated training sessions after the bug tracking system was migrated from Quality Center to Jira.

S U N G A R D T R A D I N G S Y S T E M S, G L O B A L M A R K E T S, Calabasas, CA 1997 – 2004

Quality Assurance Engineer – Post Implementation Support

Participated in customer service, technical support, quality assurance, and implementation services. Managed ad

hoc projects from inception through completion.

Led efforts to troubleshoot issues with the customer while identifying and reporting bugs, testing bug

fixes, and performing acceptance testing.

Played a key role in the implementation process for new customers while building enduring relationships

with a diverse clientele.

Early Career: SunGard Financial Systems, Canoga Park CA – Software Librarian/Technical Writer

E D UCATI ON & T R AI NING

Baccalaureate of Business Administration – National University, San Diego, CA

Training: Fast Track to Java

A FFI LI ATI ONS

Z SUZSANNA S CHULTZ Page 2

818-***-**** *************@*****.***

Volunteer Dance Team Treasurer – Agoura High School (2010 – 2013)

T ECHNICAL P RO FI CI ENCI ES

Databases: Pervasive SQL Server, MS Access, Informix

Platforms: Windows 7, Windows XP, Unix AIX

Tools: Perforce, TeamSpace, MS Office, Defect Tracking/Customer Relationship Management tools (Jira, Rally)

Interfaces: Reuter’s Dealing 3000, Metavante, CheckFree

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