L atisha Shumen

**** ******* **

Jacksonville, FL 32244

904-***-****

ab9o7x@r.postjobfree.com

Objectives : Seeking a demanding customer -centric position requiring excellent customer

service and interpersonal skills .

Qualifications

•Work well in a high pressure, competitive environment

•Self -motivated

•Outstanding communication skills

•Friendly as well as assertive

•Excellent customer interaction

•Dependable -can work without supervision

•Well organized, detail- oriented and efficient

Experience

Select Portfolio Servicing Inc., Jacksonville, FL

07/2010-present

Mortgage Servicer

•Serviced both Junior and Senior Liens/junior underwriting back end

•Tracked and processed loan documents for both in house and government modifications

•Analyzed financial statements for customers

•Some Reconveyance experience

•Single point of Contact/Relationship manager

•Managed 150 plus accounts during review process for both modifications and collateral

work out options

Experience

ADT, Jacksonville, FL

04/2008-06/2010

Collector II

•Answered phones for a busy call system

•Familiar with both inbound and outbound calling

•Accounts receivable, and accounts payable

•Some skip tracing

•Resolution specialist II

Beaclerc Manor, Jacksonville, FL

3/2005-04/2008

Certified Nursing Assistant/ weekend receptionist

•Answered phones for a busy call system

•Accounts payable as well as accounts receivable

•Customer service

•Regularly gave tours of 120 bed facility to prospective clients

•Assisted the sick and elderly with everyday activities including but not limited to

eating, drinking, dressing, and ambulatory care etc.

•Acted as a liaison between staff members and resident family

Education

Orange Park Highschool Orange Park, FL

2005

Florida State College of Jacksonville Jacksonville, FL

2013

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