Customer Service Data Entry
Resume:
Ivana Nicole Lucas
Atlanta, GA 30336
*****.*****@****.***
Professional Summary
Highly motivated and goal orientated individual seeking to utilize my
experience in daily operations of administrative support, exceptional
interpersonal skills and strong customer focused approach.
Skills
. Microsoft Office
. Communication
. Multi-tasking
. Scheduling
. Customer Service
. Troubleshooting
. Education
Virginia State University, Petersburg, VA
Bachelors of Arts, Mass Communications
May 2012
. 3.5 GPA
. Cum Laude
Work Experience
Capital One (via Apple One Inc.), Glen Allen, VA
01/2013-06/2013
Data Entry Specialist
. Confidential data entry support to the accounts payable and
adjustments team at the corporate office
. Entered data from bank branch invoices and other documents into the
Vector software, maintained logs, files, and other documentation, and
proofread reports for data entered incorrectly
. Facilitated communication between adjustments team and other bank
branches
T-Mobile USA, Glen Allen, VA
05/2012-12/2012
Customer Service Representative
. Scheduled appointments at store locations for customers
. Resolved a variety of customer inquires such as technical and billing
questions for T-Mobile customers across the U.S
. Ranked in Top 100 company-wide in selling and promoting new services
and features
Virginia State University, Petersburg, VA
08/2008-05/2012 Annual Fund Call Center Supervisor
. Responsible for productivity and overall performance of the call
center
. Maintained schedules and appointments for Annual Fund Manager as well
as confidential files on Alumni and official University information
. Assisted in hiring process of all new call center representatives
. Provided secretarial support to the Office of University Relations
New York & Company LLC, Colonial Heights, VA
01/2009-05/2009
Sales Associate
. Greeted and assisted customers with purchases and made referrals for
sale items
. Answered telephones and managed cash wrap
. Stocked and processed new shipments
. Cleaned and organized store including display
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