Customer Service Administrative Assistant

954-***-****•***************@*****.***

Michelle Gamero

Michelle Gamero

**** ******** ** *** **** Davie, FL 33024

954-***-****, ***************@*****.***

Professional Summary

Seeking a position in Customer Service where my extensive experience will be further developed and utilized

Experience

Publix Supermarkets 6/4/2011- 03/2013

Cashier

Assist customers in finding products throughout the store

Greet customers and make them feel welcomed throughout their entire transaction

Assist managers in any and all projects they need done in the store on a daily basis

State Farm 6/25/2011- 01/01/2012

Office Assistant

Answer phones and assist insured with payments on policies

Quote Auto and Homeowner policies

Customer Service

Bank of America 01/2011-06/25/2011

Teller

Assisted guests in multiple transactions pertaining to their accounts, i.e.: withdrawals, deposits, payments

Greeted guests as they entered the banking center

Answered calls and took messages for Banking Center Manager

The Ticket Clinic 4/2010-11/2010

Receptionist

Greeted clients when they entered the office

Worked multi-lined telephone system to transfer calls to correct departments

Checked status on tickets in both Dade and Broward County

Informed clients on status of case/cases in system

Kept weekly list of supplies needed for the office

Publix Supermarkets 10/2001-12/2009

Customer Service Staff/Cashier

Promoted because of diligence and professionalism from Cashier to Customer Service Staff

Responsible for the accounting for all moneys earned during a shift

Resolved any issues or returns customers may have

Display a caring and helpful attitude toward all customers

Eckerd Drug 1998- 01/2000

954-***-****•***************@*****.***

Michelle Gamero

Pharmacy Cashier/ Pharmacy Technician in Training

Superb communication skills necessary to follow verbal and written instructions

Excellent interpersonal skills necessary to consistently interact with patients, families, visitors and staff in a

courteous manner; and to maintain positive working relationships

Received prescription orders from telephone calls as well as in-person

Maintained record information

Education

Miami Southridge Senior High 8/1992- 6/1996

High School Diploma

Robert Morgan Vocational Technical Institute 1/1998-6/1999

Received multiple certificates in the following areas: Administrative Assistant and Secretary

Certification includes thorough training in Microsoft Word, Excel, Access, PowerPoint and Outlook.

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