Customer Service Representative

Daisy Torres

*** ******** **. #* ********** MA, *2131

617-***-****- ********@*****.***

Overview

Dedicated Customer Service Representative motivated to maintain customer

satisfaction and contribute to company success.

Core Strengths

. Inventory control Shipping and receiving

. Telephone inquiries Customer service

. Credit card processing Multi-line phone usage

. Adaptability Strong organizational skills

. Listening skills MS Windows proficient

. Microsoft Excel Microsoft Word

. Fast learner Bilingual Spanish/English

. Data Entry

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit

transactions.

Assisted customers over the phone regarding store operations, product,

promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with

100% accuracy.

Database Maintenance

Assisted in the managing of the company database and verified, edited and

modified members' information.

Work Expirience

CANON Business Process

Services May 2010-

Present

Customer Service Representative

Boston, MA

Assist customers in person and via telephone.Train new employees by

providing knowledge of specific tasks and policies.Cross-trained and

provided back-up for other customer service representatives when

needed.Maintain cleanliness and presentation of mail room. Stamp and weigh

outgoing mail for accurate pricing and charge client through electronic

database. Receive mail from outside couriers and log it into the system.

Assist client with outgoing shipments through FedEx, Ups and USPS. Call

cabs for clients to and from destinations. Keep track of certified,

express, and registered mail. Answer phone calls from clients and

occasionally vendors with questions.

Filene's

Basement

Feb.2007-Jan. 2008

Sales Associate

Boston, MA

Described product to customers and accurately explained details and care of

merchandise.Maintained cleanliness and presentation of stock room and

production floor. Assisted in putting up new displays for different

seasons. Managed and kept changing rooms clean while assisting customers.

FedEx

Express

Aug. 2005- Jan 2007

Package Handler

Boston, MA

Sort mail and packages according to destinations. Properly scan and load

packages into correct containers to meet correct destination. Make sure all

containers are properly loaded and strapped onto trucks and airplanes to

meet destination safely

Finagle-A-

Bagel

Jan. 2003- Jul. 2005

Cashier

Boston, MA

Greeted customers entering the store to ascertain what each customer wanted

or needed.Answered questions regarding store and products, while

maintaining knowledge of current sales and store promotions.Computed

accurate sales prices for purchase transactions.Worked as a team member

performing cashier duties, product assistance and cleaning while providing

excellent customer service.Assisted customers in person and via

telephone.Trained new employees by providing knowledge of specific store

tasks and policies.

Educational Background

The Salter

School

2009

Malden, MA

Paralegal

Paralegal Certificate

Brighton High

School

2005

Brighton, MA

General Studies

High School Diploma

References Furnished Upon Request

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