Customer Service Administrative Assistant

Barbara Balestrieri 720-***-****

**** * ****** *** **** 202 Aurora, CO 80014 *********@*****.***

Professional Objective:

To contribute my 10+ years of administrative skills as well as my passion for excellent customer service

Administrative Skills:

• Prepares and manages all aspects of meeting arrangements ensuring all materials/information and room set-up

are in place, including catering events as needed

• Prioritizes tasks, work load and customer issues making sure that all work is completed and issues are dealt with

in a timely manner

• Delegates work and tasks as needed to ensure timely completion of critical tasks

• Creates schedules and coordinates weekly, monthly and annual calendar activities, meetings and events.

• Maintains a highly organized work environment as well as an organized personal process of thinking and of

scheduling tasks

• Operates and maintains office equipment such as copiers, scanners, fax machines, computers, etc.

• Proficient in Microsoft Office Programs, 2007 and 2010, including excellent data entry skills

• Exemplifies outstanding writing skills and develops professional memos, letters, thank you cards, etc.

• Processes outgoing mail and distributes incoming mail to appropriate individuals

Communication & Customer Service Skills:

• Collaborates well with clients, co-workers, management and third party organizations to ensure outstanding

results and excellent teamwork

• Communicates priority issues to appropriate supervisor and/or relevant staff in a timely manner.

• Develops and maintains professional and trusting relations with diverse personality types and populations

• Demonstrates excellent telephone and email etiquette being able to build client rapport, exude a professional

demeanor and diplomatically resolve client inquiries and complaints in a manner that contributes to client satisfaction and

retention

• Clearly communicates information and organization policy while adamantly protecting and maintaining company

and client confidentiality

• Demonstrates a positive and professional attitude and communication style even during times of high-volume,

time restricted and stressful situations

• Comfortable speaking and presenting ideas to others demonstrating knowledge, interest and enthusiasm about

the subject or idea that is to be communicated

Leadership Skills:

• Exhibits a flexible and helpful attitude and enjoys opportunities to assist others and take on special projects as

needed. Also is flexible in work schedule and availability

• Enjoys working in a fast-paced and people-oriented environment being able to complete multiple tasks under tight

deadlines with accuracy, efficiency and necessary follow-up

• Models excellent work ethic including personal integrity, attention to detail, dependability, self-motivation,

accountability and pride in the quality of work completed

• Works autonomously, completing all tasks and duties with focus and enthusiasm and also works well in a team

environment, being able to switch working styles as needed

Work Experience

Goodwill Career Connection Center Administrative Volunteer Aurora, CO 2013- Current

Rosie’s Diner Waitress Aurora, CO 2005-2011

Temporary Employment Services Administrative Assistant Long Island, NY 1997-2005

Levittown School District Administrative Assistant/Payroll Levittown, NY 1989-1997

Education

State University of New York, Farmingdale, NY Business Administration

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