Customer Service Manager

Marcia Rambharan *********@***.***

**** *. **** ***. 954-***-****

Hollywood, Fl. 33021 954-***-****

Skills:

• Management Proficiency in Office, Restaurant, Medical, and Retail.

• Self-motivated, initiative, high level of energy. Verbal and written communication skills.

• Decision making, critical thinking, organizing and planning. Technical skills.

• Business leadership. Tolerant/flexible to different situations. Organizational skills.

• Project management skills. Analytical thinking, Accuracy, Attention to details, Adaptability.

• Customer Focus, Pricing, Vendor Relationships, Staffing, Results Driven, Strategic Planning.

Work Experience:

Assistant Manager

BP -Strongsville, OH

January 2005 to August 2012

Maintain store staff by recruiting, selecting, orienting, and training employees. Maintain store

staff job results by coaching, counseling, planning, monitoring, and appraising job results.

Prepare nightly, weekly, and monthly reports; scheduling expenditures; initiating corrective

actions. Identify current and future customer requirements by establishing rapport with potential

and actual customers and other persons in a position to understand service requirements. Ensure

availability of merchandise and services by approving contracts; maintaining inventories.

Formulate pricing policies by reviewing merchandising activities; determining additional needed

sales promotion; authorizing clearance sales; studying trends. Market merchandise by studying

advertising, sales promotion, and display plans; analyzing operating and financial statements for

profitability ratios. Secure merchandise by implementing security systems and measures.

Manager

Shanti's Island Cuisine -Garfield Heights, OH

January 2006 to December 2008

Maintain records, inventory, contracts, vendors, scheduling, Key holder, Hire/Fire, Open/Close,

and Bookkeeping. Deposits and cash withdrawals. Generate new ideas for new packaging

designs, including shape, size, colors, fonts and imagery which are helpful for the business

keeping up with market trends and competitive brands. Advertising through all possible

measures like newspaper and magazine advertisements, direct mail packs, websites, media

buyers and printers. Assist customers with issues. Maintains store staff by recruiting, selecting,

orienting, and training employees. Maintains store staff job results by coaching, counseling, and

disciplining employees; planning, monitoring, and appraising job results. Prepare nightly,

weekly, and monthly reports; scheduling expenditures; analyzing variances; initiating corrective

actions. Identify current and future customer requirements by establishing rapport with

customers and other persons in a position to understand service requirements. Formulate pricing

policies by reviewing business activities.

Office manager

Bloch Physical Therapy -Highland Heights, OH

January 2000 to January 2005

Maintain records, verifying and bill insurances, reports, inventory, Human resources, Key holder,

Hire/Fire, Open/Close, Scheduling, Safe; deposits, change, Assist patients with problems.

Accurate recording and documentation. Maintain client confidentiality through HIPPA

Certification/OSHA/CPR and First Aid from the American Red Cross. Schedule appointments,

enter Demo’s, call in prescriptions to the pharmacy, made doctor patient calls. Transcribed

medical orders to Last Word/ Admit and Discharged patients Assist doctors with patient check in,

Spiro meter, EKG, Holtor Monitors, and blood draws. Accounts receivable.

TELLER / RETAIL / MERCHANDISING / CUSTOMER SERVICE SPEC.

Handle currency in and out of auction (up to $25,000 cash at a time), count and process,

Close at the end of night cash summary, totals, count draws, complete forms, bank checks,

personal checks, titles, insurance, handle all contracts, assist Brokers

Merchandise clothing both new and old, cashier, assist customer, maintain floor plans. Input and

submit weekly and monthly reports. Interview personnel's, human resources.

Education:

BBA in Business Administration and Management

Broward College - South Campus

2014

Associates of Applied Science in Associates of Applied Arts

Tri C - Cleveland, OH

2009 to 2011

Certificate of Mixology in Bartending

Professional Bartending School - Cleveland, OH

2007 to 2007

Diploma in Cardiovascular Technologist and Medical Technology

Harrison Career Institute - Jersey City, NJ

1998 to 1999

Austin Real Estate Institute - Contracts and Qualification and Principals - Austin TX

2006

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