Customer Service Sales Representative

GIFTY OHENEWAA BRUCE

*** ******** ***. ***

Bronx, New York 10473

Telephone 347-***-****

Email: ******@*****.***

RELEVANT SKILLS

SQL, Cassandra, Linux, LAN/WAN, Mongo, Microsoft Office (Word, Excel), I.D.A, C.S.G, Photoshop, Database and

spreadsheet, Illustrator, excellent knowledge of design and typography, solutions focused, knowledgeable in computer

software and hardware, ability to work well under pressure with little or no supervision, fast learner, can incorporate

and implement new procedure with little or no supervision, ability to work well independently and as part of a team,

highly innovative and committed to client service, resourceful, tactful and articulate.

EDUCATION

MS Management and systems (Systems Management) New York University (2012-Present)

Bachelor of Fine Art (Communication in Design) Kwame Nkrumah University of Science and Technology Ghana

(2002-2006)

RELATED COURSES

Advanced Advertising Application, Concept and Production, Animation, Rendering Techniques, Typography,

Advanced Computer Application, Information Design, Publication Design, Illustration, Editorial Illustration,

Advertising/Packaging, Advanced Photography, Motion Photography, Film/Video Directing &Editing, Interactive

Media Tools, Multimedia Management, Illustration, Graphic Design, Architecture (Interior Design). Information

Architecture, Information Technology, Systems Analysis and Design. Database Design and Management, Management

of Telecommunications, Enterprise Application Integration.

RELEVANT EXPERIENCE

Technical Consulting & Research Inc. (TCR) (2013-Present)

Web Applications Engineer Intern

• Participate in program documentation, testing, review, and functional system verification.

• Research and review new web development technologies

• Development and enhancement of system database, web applications and interface to third party applications.

RosieMendez2013 (2013-Present)

Field and Finance Intern

• Staff campaign events and activities

• Supports field activities: running phone banks, training volunteers on voter contact and date entry, making

canvass packets

• Recruit volunteers.

• Data mining

Cablevision (2013-2013)

Customer Retention Analyst

• Analyze customer feedbacks and develop new techniques to ensure customer retention.

• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.

• Develop product presentation and demonstrations to customers.

• Develop new strategies for customer retention activities.

• Respond to customer queries and address service complaints in a timely manner.

• Build positive working relationships with customers for repeat businesses.

Cablevision

Sales Representative (2011-2013)

• Responsible for customer retention, evaluating competitor offers and customer needs to set optimal market

pricing

• Assist customers with billing information, payment and technical support.

• Responsible for scheduling new service, termination, transfers and upgrades of services through I.D.A.

Time Warner Cable (2011-2011)

Outbound Sales Analyst

• Participated in aggressive marketing to meet sales targets.

• Attended to customer’s questions, complaints, and concerns and facilitated satisfactory resolutions.

• Made calls to new movers and existing customers to sell and upgrade Time Warner Products.

• Worked with CSG applications.

Greater New York Home Care Agency (2011-2012)

Home Health Aide

• Provides stimulating companionship to meet emotional and psyclogical needs of adults.

• Provides critical personal care to ensure good health for adults.

• Assists at a Hospice catering to physical needs of patient.

EXP Momentum (2006-2006)

Executive Administrative Assistant

• Demonstrated analytical and critical thinking skills

• Provided administrative support to the vice president and other executives

• Scheduled and maintained complex calendars

• Maintained confidential records and files

• Prepared and maintained budgets

Pixel Image (2005-2005)

Intern

• Responsible for color separation and final editing.

• Finalized setting out and printing.

• Redesigning and packaging of a food brand name.

• Created captivating logos for branding to promote client image and business.

• Provided customer service as required

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