Active Directory Support

RAFAEL GIL

** ********* ***, **** ******** NY

Cell-Phone: 914-***-**** E-Mail: ***********@*****.***

Skills:

5+ years of experience with helpdesk and desktop support in person, over

the phone/email. 3+ years of experience with PHP.

Desktop Support in a Microsoft environment for any version of Windows and

Office. Laptops & desktops, Citrix, VMWARE vSphere, Image deploy systems,

VPN, Blackberry, Active Directory.

Experience with several Linux distros (Both GUI and the command prompt).

Can setup and maintain Windows Server and Linux server environments. Web

Servers (IIS and Apache), Wireless Routers, TCP/IP, FTP Servers, file and

printer sharing, Asterisk's servers (Developed PHP Asterisk modules.)

Some experience with web development and the Delphi RAD Studio and

programming language.

Working knowledge of the C++ and Java languages.

Team player, quick learner, self-motivated, responsible and dedicated

employee.

Fluent in English and Spanish.

Work Experience:

Sigma Residential Properties Corp.

April/2013 - Present Desktop Support

Bronx, NY

Setup configure and support Office, printer, dedicated fax line, ISP, back

office (VPN).

Install security cameras on several properties and configure remote access

to the DVR

Remote support for employees.

XAIROZ

December/2010 - January/2013

Desktop support and Systems Administrator

Cali, Colombia

Provided Desktop Support for about 150 in-house and remote users.

3 servers administration, Centos and Windows server 2008, Domain with

Active Directory and tickets system management.

Configure LAN, DHCP, DNS.

Supported for other user devices like iPads, iPhones, etc.

Installed and maintained office equipment like printers, fax machines and

scanners.

Installed, configured and maintained their linux servers (Users, VPN,

Security Cameras, Network, Print and File Servers)

VMware Virtualization with vSphere and Citrix PC.

National Agricultural Delegation

February/2003- October/2009

Systems Administrator

Havana, Cuba

Windows Server 2003 and Windows Server 2008 with Active Directory.

Windows WEB Server with ISS, MYSQL and PHP for Intranet management.

Thin clients support, at least 30 pcs.

Linux Red Hat for DHCP server, Proxy Server, firewall (IPTABLES).

Support for Accounting and Financial software tools owned by the company.

Provided Desktop Support for about 300 in-house and remote users.

Records problem and resolution details in a ticketing system.

Norton Ghost Image deploy.

Remote Desktop server, dialup access using Active directory.

Remote access with VNC and Dameware tools.

Printers and faxes support.

Liceo Mayor T cnico del Valle (Valley Technical High School)

July/2010- December/2012

Teacher and Network Administrator

Cali, Colombia

Taught English 101, Chemistry 101, Biology 101, Algebra 101 and Computers

101.

Provided technical support for more than 100 computers using image deploy

systems.

Helped the students as well as configured and maintained the network and

computers.

VMware Virtualization with three two Windows Servers and Centos.

Certifications:

Servicio Nacional de Aprendizaje/National Learning Service

SENA - http://www.senavirtual.edu.co/

Colombia

Desktop Support and Systems Administration:

Fundamentals of Assembly and Maintenance of Computers for Support

Jun/2012

Electronics: Scales, Theory and Applications

May/2011

Electronics: Electrotechnics and Measurements

Jun/2011

Databases: Conceptualization and Administration Systems

May/2010

Miscellaneous Microsoft Office courses

Jul/2011

Adobe Photoshop (CS3)

May/2010

Programming:

GUI Applications Development, Event Management, Classes and Objects (Java)

Jul/2011

Variables and Control Structures in OOP (Java)

May/2010

C++ Level 1 and C++ Level 2

2010/2011

Education:

NATIONAL INSTITUTE OF MEDICAL SCIENCES

September/2002 - July/2009

"Dr. Salvador Allende"

General Medicine GPA 3.2 (4 full time years, unavailable to complete)

Havana, Cuba

Activities and Honors:

Special Recognition. INFOCLUB 2005, for the work "SCTCara Chat System", in

the Networking and Free Software categories. Developed in Borland Delphi 6.

INFOCLUB is a national event in Cuba where I competed against participants

from all over the country after winning first place at the different levels

and chosen to go to nationals from my state (Havana City).

Contact this candidate