Customer Service Registered Nurse

Brandi Woodward Dennis, RN, CMSRN

**** ********** ***** • Champaign, IL 61822

Cell Phone 217-***-**** • Email ************@*****.***

PROFILE Nationally Certified Medical- Surgical RN with 8 years of experience in bedside

nursing. Skilled in providing exceptional care to adult and adolescent patients with a

wide range of chronic and acute conditions in a hospital setting. Currently completing a

Master's in Nursing degree to further my career goals and opportunities.

CAREER

HIGHLIGHTS Registered Nurse

Carle Foundation Hospital 2004-2013

Charge RN on a 42 bed Intermediate Step-down ICU with emphasis on high

acuity trauma and surgical patients.

Responsible for patient care, ADL’s, transporting patients, shift assignments,

delegation to ancillary staff

Active in unit-based quality assurance

Nurse Preceptor

Established the Unit Partnership Council and served as president for 3 years.

Led the unit in education and preparation for Magnet designation.

Two-time Nurse Exemplar Nominee

CERTIFICATIONS

AND PROFICIENCIES

Registered Nurse in the state of Illinois

MSNCB Certified Medical-Surgical Registered

Nurse

Basic Life Support (BLS) / CPR Certified / ACLS

Certified

Certification and proficiency in

tracheostomy care

Extensive experience with traumatic brain

injuries

Critical care of postoperative patients, with

concentration in Neurosurgery, advanced

airway compromise, orthopedic, and

GI/GU

Skilled in cardiac, diabetes, and stroke

patient care

Extensive experience with psychiatric and

mental health care

Management of patients in active

withdrawal

Wound care expertise / Wound Vac

certification

Extensive personal and professional

experience in Oncology /Palliative /

Hospice Care

Highly skilled in invasive lines /

procedures, IV starts and therapy

management

Brandi Woodward Dennis, RN, CMSRN

3103 Timberline Drive • Champaign, IL 61822

Cell Phone 217-***-**** • Email ************@*****.***

PREVIOUS WORK

EXPERIENCE Scheduling representative / rehash program manager

Cramer Siding and Windows, Champaign, IL 1998-2004

Established and maintained service schedules for 8 sales representatives in a

leading home improvement company.

New employee training and continuing education.

Established the Rehash Program; sold over $1 million in the first year

Telephonic Customer Service Representative

Consolidated Communications, Champaign, IL 1996-1998

Responsible for both inbound and outbound telephonic customer service

and sales.

Assistant Manager / Retail Sales Associate 1996-1998

Avenue, Champaign, IL

Providing exceptional customer service in a retail clothing store.

Staff scheduling and training

Inventory and loss prevention

Parkland College, Champaign, IL

EDUCATION 1999-2004

Associates Degree in Applied Science

Dean’s List / Phi Theta Kappa Honors

Western Governor’s University 2013-2015

Master of Science, Nursing (RN to MSN) program in Leadership and

Management.

BSN anticipated August 2014

MSN anticipated October 2015

Contact this candidate