Customer Service Office

Sharmell Karikari

***-**-*** ******

Cambria Height, New York 11411

347-***-****- **********@*****.***

OBJECTIVE

To seek challenging employment with a reputable organization that will

utilize both my educational background and professional experience to

contribute to the organization's noble and humanitarian goals and

simultaneously provide excellent opportunities for career development and

personal growth.

PROFESSIONAL EXPERIENCE

Afrikan Poetry Theatre Springfield, NY

2012- 2012

Children Care Provider/Counselor

. Created lesson plan to engage and stimulate children's activities.

. Maintained the classroom environment.

. Supervised children's personal hygiene.

. Maintained professional interaction with children.

. Arranged field trips outing

HMS Host-Starbucks Jamaica, NY

2011 -2011

Cashier/Barista

. Provided customer service in fast-paced atmosphere

. Place orders to restock merchandise and handled receiving of products.

. Operated cash register, POS, and frequent guest card system

. Maintained a clean work environment

. Assist with new employee training including store policies, services,

financing options and register operations.

. Provided administrative support to staff.

. Provided customer service in fast-paced atmosphere

King Kullen Manhasset, NY

2008 - 2009

Cashier

. Provided customer service at cash register and scanning stations for

hundreds of customers daily

. Responsible for stocking, arranging floor displays, and opening/closing

procedures

. Greeted patrons at door and assisted in retrieving their items

. Balanced and maintained daily receipts and records

. Answered incoming phone line and routed calls

. Performed all routine duties and responsibilities assigned.

US Opening Flushing, NY

2008 - 2008

Customer Services

. Assisted customers with purchasing and inquiries

. Greet patrons at gate and assist in finding their desired location

. Perform filing, data management, drafting and editing short office memos

. Assist with all other office administrative duties

Varied Internship Program Jamaica, NY

2008 - 2008

Clerical/Customer Service

. Processed and sorted all incoming and outgoing mail.

. Managed and maintained office central filing system.

. Provided administrative support to staff.

. Scheduled and attended meetings.

. Answered incoming phone calls and routed calls.

. Typed and prepared legal tax documents

. Special project assistant

. Provided administrative support to staff.

. Performed all routine clerical duties and responsibilities assigned.

EDUCATION

Long Island University

Greenvale, NY

Earned a Bachelor Degree in Sociology

Maintained a 3.5 GPA

May 2013

SKILLS

High levels of proficiency in Microsoft Office (Microsoft Word, Microsoft

Excel and Microsoft PowerPoint)

Computerized Business Application

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