Customer Service Data Entry

Takema Austin

**** ********** ****

Indianapolis, Indiana 46220

Cell: 317-***-****

Email: ************@*****.***

QUALIFICATIONS:

• 5+ years Help Desk phone support or related support experience

• Ability to prioritize and remain focused on the essence of an issue

• Work well as a team as well as individually

• Proficient in MS Office Suite

• Superior telephone etiquette with exceptional customer support and interpersonal skills

• Skilled at learning new concepts quickly while working well under pressure & multi-tasking

• Received Crystal reporting certification

EXPERIENCE:

07/04- 10/2013 Ivy Tech Community College Indianapolis, IN

Help Desk Specialist

• First Level phone support; provide technical support service via ticketing system, e-mail and phone for

students, faculty and staff seeking support

• Respond to phone, online ticket request and email inquiries that are placed to the Help Desk; and directly

interact with end user customer to resolve issue

• Update user accounts; assist user with browser configuration

• Deploys desktop technicians when needed

• Train new hires

• Provide timely, efficient and friendly service to all end users; display effective customer relation skills to

enhance satisfaction

• Utilize and help develop web-based documentation

• View network user account to troubleshoot network access and performance problems

• Process reports for web-based application

08/03-06/04 AJ Wright Department Store

Indianapolis, IN

Customer Service Clerk

•Greeted and directed visitors / customers and provided general information

•Assisted customers with returns and layaway merchandise

•Answering and directing phones calls

•Money handling

•Filing and data entry

11/02- 08/03 Indianapolis Marion County Public Library Indianapolis, IN

Accounting Clerk (Temporary Assignment)

•Processing bills

•Assisting vendors with billing questions and updating vendors files

•Performed faxing and filing duties

•Data entry

•General office duties

EDUCATION:

Present Ivy Tech Community College Working on AAS Business Admin Indianapolis, IN

May 2005 Professional Careers Institute Computer Office Admin Diploma Indianapolis, IN

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