Software Maintenance

Alasdair W. Mackie

*** **** **. ******, ** *****

845-***-**** ***************@*****.***

Technical Skills

Certifications Software

● CompTIA A+ ● Microsoft Office (Word, Excel,

Operating Systems PowerPoint, Outlook)

● Windows (XP - 7) ● Oracle VM VirtualBox

● Max OS X (Leopard - Mountain Lion) ● Adobe Photoshop

● iOS and Android ● Apple Garageband

Programming ● Microsoft Remote Assistance

● Basic Java ● Microsoft Exchange

Language ● Some familiarity with Active

● Japanese (Elementary level) Directory

Additional Skills

● Experience with face-to-face and Operating System Installation and

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telephone support Upgrades

● Desktop Hardware (Assembly, Setup and Maintenance of Laser

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Component Replacement, and Inkjet Printers

Peripherals) Removing malware and employing

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● Diagnosing and Troubleshooting preventative protection measures

Hardware and Software Issues Implementing security procedures

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● Maintenance and Optimization of for local machines and networks

Windows Installing and Configuring

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● Setting up Wired/Wireless Networking Virtualization Software

in a SOHO Environment Configuring Email Clients on

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● Windows Local Security Policy and computers and smartphones

NTFS Permissions System Image Deployment

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● Utilizing the Windows Command Line Joining PCs to Domains

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Interface Creating and responding to tickets

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through RT ticketing system

Education

State University of New York at Geneseo – Geneseo, NY May 2013

Bachelor of Arts, Communication

Work Experience

HelpDesk Tech – SUNY Geneseo – Geneseo, NY Aug. 2011 – May 2013

● Assisting students and faculty both face-to-face and over the phone with various

computer issues related to academic software, internet, printers, and malware

● Diagnosing hardware and software issues

● Collaborating with other techs to find solutions to problems

● Setting up and imaging new lab desktops

● Training new employees

● Installing and configuring operating systems

● Responding to support requests through RT ticketing system

● Joining computers to domain

● Replacing and installing computer components (HDD, RAM, Video Cards)

● Protecting computers from malware

● Configuring email clients for PC and mobile devices (IMAP, POP, SMTP)

Contact this candidate