Customer Service Sales
Resume:
Robert Wasson
*** * ***** **. * Jenks OK ***** 918-***-**** 918-***-**** *.******@*******.***
Objective
To obtain a leadership position allowing for the demonstration of project management, teamwork, customer service,
sales, and communication skills proven by 13 years of successful employment in the construction field.
Profile
Motivated, knowledgeable, and personable professional graduated from Oklahoma State University with a
Bachelor’s Degree in Business with a double minor in Marketing and Management. Has a successful 13 year record
of employment. Talent for quickly adapting to new environments and job settings. Professional and respectful when
dealing with coworkers and customers at all levels. Accustomed to problem solving and negotiations under strict
guidelines and short deadlines, and thrive in deadline driven environments. Has a thorough and wide variety of
knowledge of the different sectors in construction industry. As proven by work in Iraq with the US Military and
civilians; flexible, versatile, and competent with demonstrated ability to easily transcend cultural differences.
Excellent management, leadership, and team building skills. Demonstrated history of quality customer service and
sales.
Skills Summary
1. Project Management 6. Contract 11. Team Leadership
2. Customer Service Management 12. Print and Plan Reading
3. Construction Experience 7. Estimating 13. Professionally Licensed
4. Worked with US Military 8. Scheduling 14. Computer Skills
5. Construction Management 9. Marketing & Sales 15. Facilities Maintenance
10. Problem Solving
Professional Experience
Management/ team leadership
1. Management of as many as 10 plumbers at a time in the United States as well as in Iraq.
2. Responsible for training of employees on many topics such as safety, quality, and team building skills.
3. Scheduled work routes and crews. Worked with crews to achieve optimal success on their routes.
4. Planning and bidding of complex large jobs, and small service calls.
Sales/customer service/contract managemnt
1. Worked with Department of Defense under LOGCAP III contract for military in IRAQ.
2. Responsible for facilities maintenance and construction management of plumbing services, parts, and
fixtures.
o Sales and management of goods and services.
3. Excelled in customer service:
o Gained business through repeat satisfied customers.
o Established preventative maintenance schedules for customers that were widely successful and
profitable.
4. Implemented and maintained contracts with customers, vendors, suppliers, and subcontractors:
o Created contracts that were beneficial for all parties included, and that addressed the interests of
all involved.
o Entered to and renewed contracts through renegotiation.
Communications/reports/presentations/technology
1. Manage all aspects of day to day operations as plumbing foreman, and supervisor in the U.S. as well as
Iraq.
Robert Wasson
Business operations including office work such as reports and documents.
o
Strong communication skills developed by constantly communicating with employees, managers,
o
customers, and suppliers to accomplish a high level of satisfied job completion.
Experienced in computers, and a wide variety of programs and software.
o
Responsible for holding meetings and giving presentations to management and employees.
o
Able to read blueprints, schematics, and detailed drawings.
o
Employment History
AIRCO SERVICES INC. – Tulsa, OK
Journeyman Plumber November 2010 – Present
KBR, (KELLOGG, BROWN, AND ROOT) – Tall Afar, Iraq; Houston, Texas
Civilian Contractor/Plumbing Foreman/Journeyman Plumber & Pipefitter, April 2010 to November 2010
S & D CONSTRUCTION – Tulsa, OK
Plumbing Foreman/Journeyman Plumber & Pipefitter, December 2004 – March 2010
UNITED STATES MARINE CORPS. – San Diego, CA
Marine, January 2004 – June 2004
Delayed Entry Program May 2003 – January 2004
S & D CONSTRUCTION – Tulsa, OK
Apprentice Plumber, Electrician, and HVAC tech October 2000 – December 2003
Licenses
JOURNEYMAN PLUMBER AND NATURAL GAS PIPEFITTER
January 2006 – Present
OSHA 10 Certified
January 2011 – Present
Education
OKLAHOMA STATE UNIVERSITY – Tulsa, OK
August 2008 – May 2013
Bachelors of Science in Business
Minors in Marketing and Management
TULSA COMMUNITY COLLEGE – Tulsa, OK
Associate’s degree in business, 2008
UNION HIGH SCHOOL – Tulsa, OK
324 E 126th St. S Jenks OK 74037 918-***-**** 918-***-**** *.******@*******.***
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Robert Wasson
Diploma 2000
324 E 126th St. S Jenks OK 74037 918-***-**** 918-***-**** *.******@*******.***
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