Manager Network

Emily S. Haswell

**** ***** **** *****, *** Loveland, Colorado 80538

970-***-**** E-Mail: ********@*******.***

PROFESSIONAL CERTIFICATIONS

• Cisco Certified Network Associate (CCNA) ● Cisco Certified Entry Networking Technician (CCENT)

TECHNICAL PROFICIENCIES

Platforms: Windows 2000/XP/Visa/7, Microsoft Server 2003 and 2008, Linux Red Hat/Ubuntu/Mint,

Mac OS, Cisco Catalyst, Cisco Nexus, Cisco ASA, Cisco VSS

Networking: LAN/WAN/WLAN/VLAN Administration, VPN, DHCP, DNS, IPv4, IPv6, TCP/IP, VoIP,

BGP, EIGRP, RIPv1 & RIPv2, OSPF, HDLC, PPP, Frame Relay, SDM HSRP, GLBP, VRF,

IEEE 802.11b,a,g and n, Bluetooth, NAT, PAT,VTP, STP, POE QoS, Ethernet, Fiber

Channel, MPLS, SNMP, PKI Certificates, FTP, TFTP

Tools: InfoBlox, Solar Winds, LAN Manager, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook,

Access), MVS systems (TRKS, SOTS, POCITS), ICORE, MIS, Norton Firewall,

McAfee/Norton Virus Protection Utilities, Malwarebytes, NetFlow, ACLs, Syslog, Fluke

Monitoring Devices, Group Policies Management

EMPLOYMENT

Centuria (Contractor to DOE), Loveland, Colorado

Network Support Specialist

October 2012 to Present

• Responsible for the Administrative and SCADA network support for a moderate sized network

spanning five states.

• Monitor production and QA network equipment to ensure performance is optimized and identify

possible issues that may cause disruption of service or network outages.

• Ensure network equipment is installed, tested, reliable, available and maintainable.

• Test components and interfaces for functional correctness, network stability and operability.

• Deploying, configuring and monitoring network service such as fail over, load balancing, caching,

DNS, peering and multi-homing.

• Implementing, testing and monitoring security configurations for protecting the network

• Convert Microwave network to MPLS, including network design and configuration of MPLS

architect.

• Designing and upgrading network with in compliance standards (CIP, NERC, FISMA).

• Ensure thorough network documentation, including maintaining backup configurations and network

diagrams using Microsoft Visio and other network mapping tools.

• Troubleshoot network related issues including routing protocols such as BGP, EIGRP and RIPv2

over Microwave, MPLS and Point-to-Point.

• Work closely with vendors pertaining to evaluating and ordering hardware, software, licensing and

installation and implementation of products.

Cisco Live! 2012, San Diego, California

Network Academy Dream Team NOC Assistant – One of ten candidates out of 85 from the US

and Canada, selected for internship, June 2012

• Responsible for implementation of Cisco Live! wireless LAN network for the Marriot Hotel, Hilton

Hotel, and San Diego Conference Center. Job duties included deploying access points, switches and

routers, and cabling.

• Assisted Network Operating Engineers with wireless monitoring, network performance, trouble

shooting and repair.

• Wireless helpdesk contact for over 17,000 Cisco Live! attendees. Duties included troubleshooting

wireless network issues on various devices on multiple platforms.

StarTek, Grand Junction, Colorado.

Area Manager

July 2007 to August 2010

• Responsible for supervising staff at firm specializing in technical services including designing and

ordering for data circuitry, T1, T3, OC3, ATM and other data services. Job duties included:

interviewing, hiring and training of specialist team members ranging in size from eleven to fifteen

team members.

• Planning, assigning, directing, supervising, providing constructive feedback and mentoring of

specialist team members.

• Monitoring employee performance to ensure quality standards and metric measurements are

achieved.

• Performed analysis and review of MPLS, Frame Relay, and ATM networks to ensure proper

application by employees and finalized any issues related thereto.

• Managing the work transition process between StarTek and the client, including maintaining direct

communication with client upper management.

• Managing StarTek and client performance requirements to ensure compliance and implementing

action plans to identify problematic issues and implants required solutions.

.

Order Specialist

July 2005 to July 2007

• Job duties included receiving and verifying orders for T1, DS-0 and POTS lines from customers and

account teams, ensuring accuracy and expedience in processing new, change, disconnect and billing

orders.

• Creating and tracking orders, corresponding with customers via spreadsheets and voice conference

at critical instances in order life cycle, resolving any issues that may occur.

• Mentoring and assisting new and existing employees.

• Working with SOTS, POCITS, TRKS for billing, inventory, and tracking and various other systems to

ensure proper billing and resolve billing issues.

• Researching inventoried circuits to verify system matches within POCITS and TRKS.

• Worked directly with customers and network teams to troubleshoot circuits over MPLS, Frame Relay

and ATM networks.

• Creating and processing Surge to Account Team letters and organized calls to discuss discords

involving Private Line, Frame, Frame to ATM and Access without Port.

• Site Honors – January 2007

EDUCATION

WCCC-Colorado Mesa University, Grand Junction, Colorado.

Associate of Applied Science, Major in Information Technology – Graduated with Highest Distinction

Courses completed in Introduction IT Hardware/System Software, Cisco Networking 1 through 4, DC

Circuits, AC circuits, Advanced IT Hardware/System Software and Voice over Internet Protocol.

• Cisco Live! Dream Team 2012 ● Qualified Instructor for Cisco IT Essentials

• Dean’s List, Spring 2011 ● President’s List, Fall 2011

• Cumulative GPA, 3.89 ● President’s List, Spring 2012

Tutor

Fall 2011 –Spring 2012

• Applied Physics ● Introduction IT Hardware/System Software

• Cisco Networking 1 ● Cisco Networking 2

• Cisco Networking 3 ● IT Essentials

University Projects – VoIP Network

I am the first student in the University to create a fully functional VoIP network over two LANs and

a WAN in Cisco Packet Tracer. This was a project deemed by the University professors as something that

could not be done. I love a challenge and wanted to prove it could be done, as well as expand my

knowledge in VoIP, even though the project was not required as part of VoIP class. The completed project

was so successful that the professors requested copies for use in teaching future VoIP classes.

Contact this candidate