Al P Graffeo
**** *. ******** ***** ****** Arrow, Oklahoma 74012 918-***-****
*********@*****.***
SUMMARY OF QUALIFICATIONS
Effective problem solving skills, able to professionally assess a situation, address the major issues
and make timely decisions to resolve the problem and generate a workable solution.
Excels at multitasking, paying close attention to details and perform under pressure.
Effective communication skills, both oral and written. Experienced with Microsoft Office Suite and
other communication software.
Persuasive Client-Focused Negotiator – with a proactive approach.
WORK EXPERIENCE
Avis Budget Group
1. Account Coordinator/Inside Sales 2010 -
Present
2. Manage portfolio relationship for over 1,100 central region clients
3. Responsible for profitability & accuracy of agreed upon contracts
4.
5. Coldwell Banker Select
6. Sales Consultant 2006 - 2010
7. Generated over $6 million dollars in residential real estate sales
8.
9. EDS (American Airlines, Maintenance & Engineering)
10. Account Manager 2002 –
2006
11. Primary liaison, managed relationship between EDS and American Airlines
12. Responsible for setting strategic and tactical IT direction
13. Molded long-term sales and delivery strategy
14. Managed all sales, IT and support aspects of annual $22 million revenue stream.
15.
EDS (MCI WorldCom Account)
Manager Technical Support Team 2000 –
2002
16. Responsible for leading System Administrators, Project Managers and Change Managers
17. Established annual budget,
18. Managed Service Level Agreements within each line of business
19. Performed Root Cause Analysis as required
20. Manager Disaster Recovery Planning 1998 –
2000
21. Negotiated vendor service contracts
22. Created/implemented disaster recovery procedures for mission critical systems –Mainframe and
Midrange environments
23. Evaluated/recommended hardware & software purchases.
24.
25. WorldCom/LDDS
26. IT Project Manager 1996 - 1998
27. Project managed multiple IT integrations, cost reductions, customer support and segment growth
projects.
28. Telecom Development Analyst III 1993 - 1996
29. AS/400 project lead for development and maintenance systems.
30.
EDUCATION
University of Phoenix, Phoenix Arizona
Bachelor of Arts Degree - Management
ITT Technical Institute, Phoenix Arizona
Computer Programming Science Certificate